Audio Visual Service Specialist

About the Role

CTI, a leading AV provider for over 38 years, is seeking an AV Service Specialist who embodies our mission to provide a fantastic customer experience. We value hardworking, friendly individuals passionate about AV and committed to exceptional customer service. Our collaborative and lively environment fosters creativity and innovation, making us a top choice for high-end AV and Conference Solutions.

Responsibilities

• Troubleshoot and resolve complex issues
• Conduct preventative maintenance to ensure all systems operate at optimum levels
• Work with Programmers to load updated files
• Perform other tasks as assigned

Requirements

• At least 4 years of experience with AV integration installations and troubleshooting
• Knowledge of the AV industry is a must
• Strong customer service experience
• Ability to work independently with minimal guidance
• Strong verbal and written communication skills

Qualifications

• Associate's degree preferred but not required
• Experience and skill level will be considered

Skills

• Eagerness to learn and adapt to new situations
• Positive attitude and strong work ethic

Benefits

• Competitive base salary (DOE)
• Employer-matched medical and dental insurance (available after 60 days)
• Employer-matched 401K up to 3% (after 6 months)
• Bonus eligibility based on a results-oriented incentive plan (after 3 months)
• Graduated PTO program, major holidays off, and three floating holidays (available upon hire)
• Special gifts for significant life events (marriage, birth of a child, buying a house)
• Cell phone reimbursement plan
• Life Insurance, Long and Short Term Disability 100% paid by CTI

CTI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hired individuals must verify identity and eligibility to work in the United States.