Audio Visual Service Specialist

About the role

CTi has been a leading audiovisual provider since 1988, dedicated to providing a fantastic customer experience. We value our people and foster a collaborative, lively working environment where talented individuals can showcase their passion for technology and contribute to high-quality AV solutions for our clients.

Responsibilities

• Respond to service needs for installed AV systems across multiple courtrooms in Newton County Courts and Walton County Courts (mileage will be reimbursed)
• Troubleshoot and resolve complex issues with courtroom AV systems, including camera, presentation, and visual collaboration systems, audio systems, video routing, switching, and presentation support
• Train court staff and users on AV systems and best practices
• Maintain accurate documentation and ticket updates
• Work a typical schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m., with flexibility to arrive early or stay late as needed
• Other tasks as assigned

Requirements

• At least 4 years of commercial AV integration experience
• At least 3 years of experience troubleshooting commercial AV integration systems
• At least 2 years of experience training clients on AV integration systems
• Customer service experience is a must!
• Experience building strong client relationships is required
• Experience with Wolf Vision and QSC systems is strongly preferred
• A valid driver’s license and reliable vehicle are required to support multiple courthouse locations

Qualifications

• An associate's degree is preferred, but not required
• Attitude and aptitude are key
• Eager to learn, steady under pressure, and ready to tackle any situation

Benefits

• Competitive compensation package including salary ($60,000/yr - $80,000+/yr DOE)
• Employer-matched medical and dental insurance
• Vision insurance (available after 60 days of employment)
• Employer-matched 401K up to 3% (after 6 months of employment)
• Bonus eligibility based on a results-oriented incentive plan (after 3 months of employment)
• A graduated PTO program, all major holidays off, as well as three “floating” holidays, available upon your first day of employment
• Special gifts for significant life events, such as marriage, the birth of a child, and buying a house
• Cell phone reimbursement plan
• Life Insurance, Long and Short Term Disability, 100% paid by CTI

Pay

$60,000/yr - $80,000+/yr (DOE)

Schedule

Monday through Friday, 8:00 a.m. to 5:00 p.m., with flexibility to arrive early or stay late as needed