Audio Visual Service Specialist

CTI has been a leading AV provider for over 38 years. Since 1988, our mission has been simple: to provide a fantastic customer experience. Our biggest asset is our people, and we value hardworking, friendly individuals who understand the importance of outstanding customer service. We foster a collaborative, lively environment where the best and brightest bring their passion for technology to every project, delivering high‑end AV and conference solutions to our clients.

Responsibilities

• Troubleshoot and resolve complex issues
• Conduct preventative maintenance to ensure all systems operate at optimum levels
• Work with programmers as needed to load updated files
• Other tasks as assigned

Requirements

• AV/IT networking knowledge; experience in the AV industry is a must
• At least 4 years of experience with AV integration installations and troubleshooting
• Associate’s degree preferred (not required)
• Customer service experience required
• Strong verbal and written communication skills
• Ability to work independently with minimal guidance while knowing when to ask for help
• Positive attitude, eagerness to learn, and readiness to tackle any situation

Compensation & Benefits

• Competitive base salary (DOE)
• Employer‑matched medical and dental insurance (available after 60 days of employment)
• Employer‑matched 401(k) up to 3% (after 6 months of employment)
• Bonus eligibility based on a results‑oriented incentive plan (after 3 months of employment)
• Graduated PTO program, all major holidays off, plus three “floating” holidays (effective first day)
• Special gifts for significant life events such as marriage, birth of a child, or home purchase
• Cell‑phone reimbursement plan
• Life insurance, long‑ and short‑term disability (100% paid by CTI)