Assistant General Manager at KidSrong South Austin

About the Role

Are you a high‑energy leader who loves coaching kids, driving sales, and building an active, thriving community? At KidStrong we help kids win at life through dynamic physical, mental, and character‑building programs. As our Assistant General Manager, you’ll be the second‑in‑command to the General Manager—driving center growth, inspiring our coaching staff, and delivering an exceptional experience for our kids and families.

Benefits

• Company parties
• Opportunity for advancement
• Paid time off
• Training & development
• Free KidStrong membership for your child + 50% off camps and birthday parties

Responsibilities

• Lead member acquisition by making 75–100 outbound calls per day, finalizing trial sales and memberships both over the phone and in‑center.
• Sell and schedule revenue‑boosting events such as Spring/Summer camps, birthday parties, and community pop‑ups.
• Serve as Manager on Duty when the General Manager is off.
• Partner with the GM to onboard, train, evaluate, and mentor coaches using the KidStrong Coach DNA framework.
• Foster a feedback‑rich coaching culture and model high standards across Slack, email, and center operations.
• Manage the Lead Coach/Sales Manager.
• Track center KPIs, sales numbers, and member retention to make smart operational decisions.
• Deliver top‑tier customer service, resolve family inquiries, and maintain strong community relationships.
• Oversee daily, weekly, and monthly center maintenance, equipment safety, and brand standards.
• Deliver the KidStrong curriculum (Brain, Physical, and Character development) for kids ages 15 months to 11 years, spending 5–10 hours per week coaching.
• Use the KS Coaches App to track attendance, awards, and student progress.

Qualifications

• Prior coaching or sports experience working with kids (ages 15 months – 11 years) is required; pediatric OT/PT experience is a major plus.
• Comfortable making high‑volume outbound phone calls, closing sales, and hitting performance goals.
• Natural leader who leads by example, brings high energy, and embraces a growth, low‑ego mindset (“Best Idea Wins!”).
• Physically active – able to move through classes, set up equipment up to 25 lb, and engage actively with kids.
• Tech‑savvy with Google Workspace/Microsoft platforms; able to learn systems such as LearnUpon, ADP, CareerPlug, or CRM software.
• CPR certified (or willing to obtain) and ready to complete KidStrong HQ Coach Certification.

Pay

Competitive Pay: $37,000 – $42,000 per year (Full‑Time, ~40 hrs/week).

Schedule

Typically 4 weekdays + 1 weekend shift (dependent on center needs). In‑person at KidStrong South Austin, Austin, TX.