Assistant General Manager at KidSrong Sugarland

About the role

As the Assistant General Manager at KidStrong Sugarland, you’ll be the second‑in‑command to the General Manager—driving center growth, inspiring our coaching staff, and delivering an exceptional experience for kids and families.

Responsibilities

• Lead member acquisition by making 75–100 outbound calls per day, finalizing trial sales and memberships both over the phone and in‑center.
• Sell and schedule revenue‑boosting events such as Spring/Summer camps, birthday parties, and community pop‑ups.
• Serve as Manager on Duty when the General Manager is off and partner with the GM to onboard, train, evaluate, and mentor coaches using the KidStrong Coach DNA framework.
• Foster a feedback‑rich coaching culture and model high standards across Slack, email, and center operations.
• Manage the Lead Coach/Sales Manager.
• Track center KPIs, sales numbers, and member retention to make smart operational decisions.
• Deliver top‑tier customer service, resolve family inquiries, and maintain strong community relationships.
• Oversee daily, weekly, and monthly center maintenance, equipment safety, and brand standards.
• Provide hands‑on coaching (5–10 hours/week) using the KidStrong curriculum for children ages 15 months to 11 years, and track attendance, awards, and progress with the KS Coaches App.

Requirements

• Prior coaching or sports experience working with kids (ages 15 months – 11 years); pediatric OT/PT experience is a major plus.
• Comfortable making high‑volume outbound calls, closing sales, and hitting performance goals.
• Natural leader who leads by example, brings high energy, and embraces a low‑ego, growth mindset (“Best Idea Wins!”).
• Physically active – able to move through classes, set up equipment up to 25 lb, and engage actively with kids.
• Proficient with Google Workspace/Microsoft platforms and able to learn systems such as LearnUpon, ADP, CareerPlug, or CRM software.
• CPR certified (or willing to obtain) and ready to complete KidStrong HQ Coach Certification.

Benefits

• Company parties
• Opportunity for advancement
• Paid time off (PTO + sick days)
• Training & development
• Free KidStrong membership for your child plus 50 % off camps and birthday parties
• Clear pathways for internal growth and leadership development
• High‑energy, purpose‑filled work culture where your impact is felt every day

Pay

Competitive Pay: $37,000 – $42,000 per year (Full‑Time, ~40 hrs/week)

Schedule

Typically 4 weekdays + 1 weekend shift (dependent on center needs). Location: In‑Person at KidStrong Sugarland (Houston, TX).