Assistant General Manager at KidSrong Cypress

Compensation

Competitive Pay: $37,000 – $42,000 per year (Full-Time, ~40 hrs/week).

Benefits

• Company parties
• Opportunity for advancement
• Paid time off (PTO + Sick Days)
• Training & development
• Free KidStrong membership for your child + 50% off camps and birthday parties

Responsibilities

• Sales & Growth: Lead member acquisition by conducting outbound call drives (75–100 calls/day) to new and interested leads; finalize trial sales and memberships both over the phone and in‑center; sell and schedule revenue‑boosting events, including Spring/Summer camps, birthday parties, and community pop‑ups.
• Team Leadership & Coaching Culture: Serve as Manager on Duty when the General Manager is off; partner with the GM to onboard, train, evaluate, and mentor coaches using the KidStrong Coach DNA framework; foster a feedback‑rich coaching culture and model high standards across Slack, email, and center operations; manage the Lead Coach/Sales Manager.
• Center Operations & Experience: Track center KPIs, sales numbers, and member retention to make smart operational decisions; deliver top‑tier customer service, resolving family inquiries and maintaining strong community relationships; oversee daily, weekly, and monthly center maintenance, equipment safety, and brand standards.
• Hands‑On Coaching (5–10 hrs/week): Deliver the KidStrong curriculum focusing on brain, physical, and character development for kids ages 15 months to 11 years; use the KS Coaches App to track attendance, awards, and student progress.

Qualifications

• Prior coaching or sports experience working with kids (ages 15 months – 11 years) – required; pediatric OT/PT experience is a major plus.
• Comfortable making high‑volume outbound phone calls, closing sales, and hitting performance goals.
• Natural leader who leads by example, brings high energy, and embraces a growth, low‑ego mindset (“Best Idea Wins!”).
• Physically active – able to move through classes, set up equipment up to 25 lb, and engage physically with kids.
• Tech‑savvy – proficient with Google Workspace/Microsoft platforms; comfortable learning systems like LearnUpon, ADP, CareerPlug, or CRM software.
• CPR certified (or willing to obtain) and ready to complete KidStrong HQ Coach Certification.

Schedule & Location

Typical schedule: 4 weekdays + 1 weekend shift (dependent on center needs). Location: In‑Person at KidStrong Cypress, Houston, TX.

Center Culture

Cypress culture is fun, energetic, and team‑focused. The team enjoys friendly competition, contests, and challenges to stay motivated. When goals are met, the team celebrates with outings and experiences. Meetings are interactive and game‑filled, and daily game planning before and after class provides time to recognize successes and identify improvement areas. The environment balances hard work, fun, and shared celebration of wins.