Assistant General Manager at KidStrong Katy

About the Role

As the Assistant General Manager at KidStrong Katy, you will be the second‑in‑command to the General Manager, driving center growth, inspiring the coaching staff, and delivering an exceptional experience for kids and families. You’ll lead sales, coach development, and daily operations while actively participating in the KidStrong curriculum.

Responsibilities

• Sales & Growth: Conduct 75–100 outbound calls daily to acquire new members; finalize trial sales and memberships over the phone and in‑center; sell and schedule revenue‑boosting events such as camps, birthday parties, and community pop‑ups.
• Team Leadership & Coaching Culture: Serve as Manager on Duty when the GM is off; partner with the GM to onboard, train, evaluate, and mentor coaches using the KidStrong Coach DNA framework; foster a feedback‑rich culture and model high standards across Slack, email, and center operations; manage the Lead Coach/Sales Manager.
• Center Operations & Experience: Track center KPIs, sales numbers, and member retention to make operational decisions; deliver top‑tier customer service and maintain strong community relationships; oversee daily, weekly, and monthly maintenance, equipment safety, and brand standards.
• Hands‑On Coaching (5–10 hrs/week): Deliver the KidStrong curriculum focusing on brain, physical, and character development for children ages 15 months to 11 years; use the KS Coaches App to track attendance, awards, and student progress.

Qualifications

• Prior coaching or sports experience working with kids (15 months – 11 years); pediatric OT/PT experience is a major plus.
• Comfortable making high‑volume outbound calls, closing sales, and meeting performance goals.
• Natural leader who leads by example, brings high energy, and embraces a low‑ego, growth mindset (“Best Idea Wins!”).
• Physically able to work in an active environment, move equipment up to 25 lb, and engage with kids.
• Proficient with Google Workspace or Microsoft platforms; able to learn systems such as LearnUpon, ADP, CareerPlug, or CRM software.
• CPR certified (or willing to obtain) and ready to complete KidStrong HQ Coach Certification.

Benefits

• Company parties
• Employee discounts
• Opportunity for advancement
• Paid time off (PTO + sick days)
• Training & development
• Free KidStrong membership for your child
• 50% off camps and birthday parties for your family

Pay

Competitive Pay: $37,000 – $42,000 per year (Full‑Time, ~40 hrs/week).

Schedule

Typically 4 weekdays + 1 weekend shift (dependent on center needs). Position is in‑person at KidStrong Katy, Katy, TX.