Airport Curbside Concierge Check-in Agent

About the role

Overview: Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer‑first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check‑in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Responsibilities

• Handle and secure luggage according to Transportation Security Administration (TSA) standards.
• Issue boarding passes and tag bags for airline passengers on departing flights.
• Provide general information to passengers about locations/directions and flight information.
• Deliver a high level of customer service to airline passengers and clients.
• Maintain familiarity with Safety, Security & Dangerous Goods and HAZMAT procedures through annual training.
• Maintain a positive and friendly attitude in a fast‑paced, high‑volume guest service environment.
• Work at a busy airport curbside location assisting guests by checking luggage and issuing boarding passes.
• Complete on‑the‑job security training and obtain all applicable airport badges.
• Immediately and warmly greet guests as they approach the desk.
• Assist guests with check‑in of luggage to appropriate airlines.
• Verify guest flight itinerary and number of bags being checked.
• Input guest information for those not previously enrolled.
• Process check‑in of guests’ bags, including charging credit cards per airline requirements.
• Weigh bags to verify appropriate weight and charge for overweight bags.
• Appropriately tag guest luggage with destination tags.
• Provide boarding pass, luggage claim tickets, and receipt (if applicable) to guests before they leave the desk.
• Secure luggage upon acceptance and completion of processing.
• Possess excellent verbal and written communication skills.
• Maintain a positive, friendly, professional manner at all times.
• Organize and stock the concierge desk.
• Uphold client guest service guidelines and values.
• Manage payments (credit card) received from guests.
• Answer telephones and guest questions.
• Ability to manage simple addition.

Qualifications

• Ability to work in the early morning rotation.
• At least 6 months experience in a face‑to‑face guest service position (preferred).
• Data entry and/or computer experience (preferred).
• Ability to communicate clearly with guests and clients.
• Ability to work in outside weather conditions.
• Knowledge of the airline or travel industry (preferred).
• Must be eligible to work in the United States.
• Must successfully pass the pre‑employment criminal background screening.
• Must pass pre‑employment drug testing process.

Physical Requirements / Work Environment

• Follow company appearance guidelines.
• Ability to lift up to 70 lb and push luggage cages both empty (≈ 100 lb) and full.
• Work outdoors 100 % of the time in all temperatures and weather conditions (rain, humidity, etc.).
• Noise environment includes vehicle horns, multiple conversations, and large‑group noise.
• Standing required 100 % of the time; stand up to eight (8) hours continuously.
• Regularly lift, carry, reach, push, and pull up to 75 lb.
• Occasionally (11‑33 %) bend, squat, and kneel.
• Walking required 50 % of the time.
• Frequent use of hands/fingers; frequent sitting, reaching, standing, walking, climbing, balancing, stooping, kneeling, crouching, twisting, turning, stretching, and bending.
• Must be able to move in a relatively quick manner.
• Vision requirements: close vision, peripheral vision, and ability to adjust focus.

Appearance Guidelines

• Present a professional business‑like image at all times.
• Dress, grooming, and personal hygiene must be appropriate to the work situation and consistent with company standards.
• Men must be clean‑shaven (except fully‑grown mustache, beard, or goatee).
• No visible tattoos or body piercings; any tattoos must be covered by uniform or approved means.
• Clean and well‑maintained approved uniforms must be worn on shift.
• Additional requirements as specified by management.

Pay

Salary Range: $17.00 per hour (+ tips). This role is eligible to earn tips in addition to the posted hourly rate.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Long‑term and short‑term disability
• Life insurance
• Accident insurance
• 401(k) retirement plan
• Paid time off