Airport Curbside Concierge Check-in Agent

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the posting. First, overview: "Overview Bags, a Metropolis company, is on a mission..." That's about the company, could be "About the role" or maybe "Overview". The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content to these headings. The posting includes Overview (company mission), Responsibilities (list), Qualifications (required qualifications), Physical Requirements / Work Environment (maybe part of Requirements?), Appearance Guidelines (maybe part of Requirements?), Salary Range (Pay), Benefits (Benefits). Also there is mention of "Previous 1-2+ years of Customer Service experience is preferred - Paid Training" under Responsibilities? Actually it's in the bullet after "Previous 1-2+ years of Customer Service experience is preferred - Paid Training". That's part of responsibilities? It's a line after "Previous 1-2+ years of Customer Service experience is preferred - Paid Training". Might be part of Responsibilities or Qualifications. We'll treat as part of Responsibilities (experience preferred). Also "Must have the ability and availability to work weekends and holidays, open availability is preferred" etc. That's schedule info? Could be Schedule section. But we need to only create Schedule section if posting actually states schedule specifics. It does: "Shifts start very early in the morning and continue into the afternoon; 1st and 2nd shifts only". Also "Must have the ability and availability to work weekends and holidays, open availability is preferred". So we have schedule info. So we can include a Schedule section. Pay: Salary Range: $14.47 - $18.47 (+ tips). Also mention eligible to earn tips. So we have Pay. Benefits: listed. Qualifications: there is a "Qualifications" heading in the posting with Required Qualifications list. Also there are "Physical Requirements / Work Environment" and "Appearance Guidelines". Those could be part of Requirements or Qualifications? Probably they are part of Requirements (physical requirements). We'll create a Requirements section that includes physical requirements, appearance guidelines, etc. Also there is "Must be eligible to work in the United States." etc. Skills: maybe we can include communication skills etc. But we need to only include if there is real specific content. There's mention of "Must possess excellent verbal and written communication skills." and "Ability to communicate clearly with guests and clients". Also "Ability to manage simple addition." That's a skill. Could be Skills section. But we need to avoid thin sections. Let's decide which sections to include: About the role (overview), Responsibilities, Requirements (including physical, appearance, eligibility), Qualifications (maybe separate from Requirements? Actually Qualifications often includes required qualifications like experience, education, etc. The posting has a "Qualifications" heading with Required Qualifications list. So we can have Qualifications section for that. Requirements could be physical/appearance etc. But the instruction says use headings like Requirements, Qualifications. So we can split: Requirements = physical requirements, work environment, appearance guidelines, eligibility to work, background check, drug test. Qualifications = required qualifications list (experience, data entry, communication, etc). Skills maybe not needed if covered elsewhere. But we could combine skills into Qualifications. However we need to follow instruction: use those headings only when posting has real specific content. We have content for Responsibilities, Qualifications, Requirements, Benefits, Pay, Schedule, About the role (overview). We'll not include Skills unless we have distinct skill list not covered elsewhere. There is "Must possess excellent verbal and written communication skills." and "Ability to manage simple addition." Could be considered skills. But we already have communication in Qualifications list. So we could omit Skills. Thus sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay, Schedule. Now we need to format:

About the role

then

with overview text (preserve all substantive info). Then

Responsibilities

then

• items for each responsibility. Need to preserve all substantive info; do not invent or summarize away detail. Must include all responsibilities listed. Let's extract responsibilities from the posting. The responsibilities section appears after "Responsibilities" heading in the posting. It includes many sentences. Let's parse. From the text: "Must have the ability and availability to work weekends and holidays, open availability is preferredMust be able to work outside in various weather conditionsMust be able to complete airline compliance training within company-given timeframeShifts start very early in the morning and continue into the afternoon; 1st and 2nd shifts onlyPrevious 1-2+ years of Customer Service experience is preferred - Paid Training A Curbside Concierge - Airline Check-in Agent's responsibilities include handling and securing luggage according to the Transportation Security Administrations’ (TSA) standards. Other responsibilities include issuing boarding passes and tagging bags for airline passengers on departing flights. The Curbside Concierge will also provide general information to passengers about locations/directions and flight information; The Curbside Concierge is expected to provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services. The Curbside Concierge is familiar with the Safety, Security & Dangerous Goods as well as HAZMAT procedures, through annual training provided by Bags, Inc. and the air carriers’ partners. They are required to maintain a positive and friendly attitude in a fast paced, high volume active guest service environment Work at a busy Airport curbside location assisting guests by checking their luggage and issuing boarding passes. This is a physically demanding job, requires on-the-job security training and the ability to receive all applicable airport badges. Immediately and warmly greet Guests as they approach the desk. Assist guest with check-in of luggage to appropriate airlines. Verify the guest flight itinerary and number of bags being checked. Input guest information for those who have not previously enrolled in the process. Process the check in of the guests’ bags to include charging guests credit card for bags as per airline requirements. Weigh guests’ bags to verify appropriate weight of bags and charge for overweight bags. Appropriately tag guest luggage with destination tags. Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk. Immediately upon accepting luggage and completion of processing guest, secure luggage. Must possess excellent verbal and written communication skills. Maintain a positive, friendly and professional manner at all times Organize and stock the Concierge desk. Uphold clients guest service guidelines and values. Need to be able to manage payments (credit card) received from guests Answer telephones and guest questions. The ability to manage simple addition." We need to split into sensible bullet points. Each bullet should capture a responsibility. We must not lose any detail. Let's list them: - Ability and availability to work weekends and holidays (open availability preferred) - Able to work outside in various weather conditions - Able to complete airline compliance training within company-given timeframe - Shifts start very early in the morning and continue into the afternoon; 1st and 2nd shifts only - Previous 1-2+ years of Customer Service experience preferred (Paid Training) - Handle and secure luggage according to TSA standards - Issue boarding passes and tag bags for airline passengers on departing flights - Provide general information to passengers about locations/directions and flight information - Provide a high level of customer service to passengers of the airlines and clients that Bags, Inc. services - Familiar with Safety, Security & Dangerous Goods and HAZMAT procedures through annual training - Maintain a positive and friendly attitude in a fast-paced, high-volume active guest service environment - Work at a busy Airport curbside location assisting guests by checking luggage and issuing boarding passes - Physically demanding job, requires on-the-job security training and ability to receive all applicable airport badges - Immediately and warmly greet Guests as they approach the desk - Assist guest with check-in of luggage to appropriate airlines - Verify guest flight itinerary and number of bags being checked - Input guest information for those who have not previously enrolled in the process - Process check-in of guests’ bags, including charging guests’ credit card for bags per airline requirements - Weigh guests’ bags to verify appropriate weight and charge for overweight bags - Appropriately tag guest luggage with destination tags - Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk - Immediately upon accepting luggage and completion of processing guest, secure luggage - Possess excellent verbal and written communication skills - Maintain a positive, friendly and professional manner at all times - Organize and stock the Concierge desk - Uphold clients' guest service guidelines and values - Manage payments (credit card) received from guests - Answer telephones and guest questions - Ability to manage simple addition Also maybe "Must be able to work outside in various weather conditions" already captured. Now Requirements section: includes Physical Requirements / Work Environment, Appearance Guidelines, eligibility, background check, drug test, etc. Let's extract: From "Physical Requirements / Work Environment": - Follow company appearance guidelines - Ability to lift up to 70 lbs. - Must be able to push luggage cages both empty (approximately 100 lbs) and full. - Weather: Outdoors 100% of the time including all temperatures and types of weather (rain / humid / allergy related issues / etc). - Noise: Continued vehicle noise including vehicle horns, multiple conversations and large group noise. - Standing: 100%. Must be able to stand for up to eight (8) hours at a time. - Will consistently and regularly (up to 100%) be required to lift, carrying, reach, push, and pull up to 75 lbs. - Will occasionally (11-33%) be required to bend, squat, and kneel. - Walking: 50% - Appearance Guidelines: Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards. With the exception of a fully-grown mustache, beard, or goatee all men must be clean shaven. No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management. Clean & well-maintained approved uniforms must be worn on shift. Additional requirements as specified by management. - While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus. Also eligibility: Must be eligible to work in the United States. Must successfully pass the pre-employment criminal background screening. Must pass pre-employment Drug Testing process. Also maybe "Must have the ability and availability to work weekends and holidays, open availability is preferred" is schedule, not requirement. Now Qualifications section: from "Qualifications Required Qualifications" list: - Ability to work in the early morning rotation - At least 6 months experience in a face-to-face guest service position preferred - Data Entry and/or computer experience preferred - Ability to communicate clearly with guests and clients - Ability to work in outside weather conditions required - Knowledge of the airline