Airport Curbside Concierge Check-in Agent

About the role

Bags, a Metropolis company, is seeking a Curbside Concierge - Airline Check-in Agent to join our team. Our services streamline baggage handling, check-in, and other key touchpoints at airports, making travel more efficient and stress-free.

Responsibilities

• Handle and secure luggage according to TSA standards
• Issue boarding passes and tag bags for airline passengers
• Provide general information about locations/directions and flight information
• Offer high-level customer service to airline passengers and clients
• Follow safety, security, and dangerous goods procedures through annual training
• Greet guests warmly and assist with luggage check-in and boarding pass issuance
• Secure luggage immediately after processing
• Maintain a positive and friendly attitude in a fast-paced environment
• Manage payments and answer telephones
• Communicate effectively with guests and clients
• Manage simple addition tasks

Qualifications

• At least 6 months experience in a face-to-face guest service position preferred
• Data entry and/or computer experience preferred
• Excellent verbal and written communication skills
• Ability to communicate clearly with guests and clients
• Ability to work in outside weather conditions required
• Knowledge of the airline or travel industry preferred
• Eligible to work in the United States
• Pass pre-employment criminal background screening
• Pass pre-employment drug testing process
• Follow company appearance guidelines
• Ability to lift up to 70 lbs and move up to 75 lbs regularly
• Ability to stand for up to 8 hours at a time
• Ability to perform frequent bending, squatting, kneeling, twisting, turning, stretching, and walking
• Ability to adjust focus and maintain close, peripheral, and fine vision

Physical Requirements / Work Environment

• Follow company appearance guidelines
• Work outdoors 100% of the time, including all temperatures and weather conditions
• Work in a noisy environment with continued vehicle noise
• Stand for up to 8 hours at a time
• Occasionally lift and carry up to 75 lbs
• Reach, push, and pull up to 75 lbs
• Perform frequent bending, squatting, kneeling, twisting, turning, stretching, and walking
• Adjust focus and maintain close, peripheral, and fine vision

Salary Range

The salary range for this role is $15.50 per hour (+ tips).

Benefits

• Medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k
• Paid time off

Additional Requirements

• Follow company appearance guidelines
• Ability to lift and move up to 75 lbs regularly
• Ability to stand for up to 8 hours at a time
• Ability to perform frequent bending, squatting, kneeling, twisting, turning, stretching, and walking
• Ability to adjust focus and maintain close, peripheral, and fine vision

Equal Opportunity Employer

We are an equal opportunity employer committed to recruiting, hiring, training, and promoting in all job classifications without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law.