Airport Curbside Concierge Check-in Agent

Responsibilities

• Handle and secure luggage according to TSA standards.
• Issue boarding passes and tag bags for airline passengers on departing flights.
• Provide general information to passengers about locations/directions and flight information.
• Offer high level of customer service to airline passengers and clients.
• Follow safety, security, and HAZMAT procedures through annual training provided by Bags, Inc. and air carriers' partners.
• Assist guests by checking their luggage and issuing boarding passes.
• Process check-in of guests’ bags, including charging credit cards for bags as per airline requirements.
• Weigh guests’ bags to verify appropriate weight and charge for overweight bags.
• Tag guest luggage with destination tags.
• Provide Boarding Pass, Luggage Claim tickets, and receipt to guests.
• Secure luggage immediately after processing.
• Maintain excellent verbal and written communication skills.
• Manage payments (credit card) received from guests.
• Answer telephones and respond to guest inquiries.

Qualifications

• At least 6 months experience in a face-to-face guest service position preferred.
• Data Entry and/or computer experience preferred.
• Ability to communicate clearly with guests and clients.
• Knowledge of the airline or travel industry preferred.
• Eligible to work in the United States.
• Pass pre-employment criminal background screening.
• Pass pre-employment Drug Testing process.
• Ability to work in the early morning rotation.
• Ability to work in outside weather conditions required.
• Follow company appearance guidelines.
• Ability to lift up to 70 lbs.
• Ability to push luggage cages both empty and full.
• Weather: Outdoors 100% of the time including all temperatures and types of weather (rain / humid / allergy related issues / etc).
• Noise: Continued vehicle noise including vehicle horns, multiple conversations and large group noise.
• Standing: 100%.
• Walking: 50%.
• Specific vision abilities required: Close vision, Peripheral vision, and Ability to adjust focus.