Airport Curbside Concierge Check-in Agent

About the role

Bags, a Metropolis company, is seeking a Curbside Concierge - Airline Check-in Agent to join our team at Salt Lake City International Airport. Our mission is to streamline baggage handling, check-in, and other key touchpoints to make every moment matter for travelers.

Responsibilities

• Handle and secure luggage according to TSA standards
• Issue boarding passes and tag bags for airline passengers on departing flights
• Provide general information to passengers about locations/directions and flight information
• Offer high-level customer service to airline passengers and clients
• Follow safety, security, and dangerous goods procedures through annual training provided by Bags, Inc. and air carrier partners
• Immediately and warmly greet guests as they approach the desk
• Assist guests with check-in of luggage to appropriate airlines
• Verify guest flight itinerary and number of bags being checked
• Input guest information for those who have not previously enrolled in the process
• Process check-in of guests' bags, including charging credit cards for bags as per airline requirements
• Weigh guests' bags to verify appropriate weight and charge for overweight bags
• Tag guests' luggage with destination tags
• Provide boarding passes, luggage claim tickets, and receipts to guests before they leave the desk
• Secure guests' luggage immediately upon processing
• Possess excellent verbal and written communication skills
• Maintain a positive, friendly, and professional manner at all times
• Organize and stock the Concierge desk
• Uphold client guest service guidelines and values
• Manage payments (credit card) received from guests
• Answer telephones and guest questions
• Manage simple addition

Qualifications

• Ability to work in the early morning rotation
• At least 6 months experience in a face-to-face guest service position preferred
• Data Entry and/or computer experience preferred
• Ability to communicate clearly with guests and clients
• Ability to work in outside weather conditions required
• Knowledge of the airline or travel industry preferred
• Eligible to work in the United States
• Must successfully pass the pre-employment criminal background screening
• Must pass pre-employment Drug Testing process
• Physical Requirements / Work Environment: Follow company appearance guidelines, ability to lift up to 70 lbs, push luggage cages up to 100 lbs, stand for up to 8 hours, walk, sit, reach, and perform frequent bending, squatting, kneeling, twisting, turning, stretching, and crouching. Must be able to move quickly and frequently.

Physical Requirements / Work Environment

• Follow company appearance guidelines
• Ability to lift and move up to 75 lbs regularly
• Ability to move in a relatively quick manner
• Specific vision abilities required: close vision, peripheral vision, and ability to adjust focus

Salary Range

$14.00 per hour (+ tips)

Benefits

• Medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k
• Paid time off

Additional requirements

• Follow company appearance guidelines
• Ability to lift and move up to 75 lbs regularly
• Ability to move in a relatively quick manner
• Specific vision abilities required: close vision, peripheral vision, and ability to adjust focus

Equal Opportunity Employer

SP+ is an equal opportunity employer committed to recruiting, hiring, training, and promoting in all job classifications without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law.