Airport Curbside Concierge Check-in Agent

About the role

This position is located outside, on the curb, checking in passengers for their flights. It requires the availability to work weekends and also requires airline compliance training to be completed in a timely manner.

Responsibilities

• Handle and secure luggage according to TSA standards
• Issue boarding passes and tag bags for airline passengers on departing flights
• Provide general information to passengers about locations/directions and flight information
• Offer a high level of customer service to airline passengers and clients
• Manage payments (credit card) received from guests
• Answer telephones and guest questions

Qualifications

• Ability to work in the early morning rotation
• At least 6 months experience in a face-to-face guest service position preferred
• Data Entry and/or computer experience preferred
• Clear communication skills with guests and clients
• Ability to work in outside weather conditions required
• Knowledge of the airline or travel industry preferred
• Eligible to work in the United States
• Pass pre-employment criminal background screening
• Pass pre-employment Drug Testing process

Physical Requirements / Work Environment

• Follow company appearance guidelines
• Ability to lift up to 70 lbs
• Must be able to push luggage cages both empty (approximately 100 lbs) and full
• Weather: Outdoors 100% of the time including all temperatures and types of weather (rain / humid / allergy related issues / etc)
• Noise: Continued vehicle noise including vehicle horns, multiple conversations and large group noise
• Standing: 100%
• Walking: 50%
• Specific vision abilities required: Close vision, Peripheral vision and Ability to adjust focus

Benefits

• Medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off