Off-Site Airline Check-in Agent

Responsibilities

• Handling and securing luggage according to TSA standards.
• Issuing boarding passes and tagging bags for airline passengers.
• Providing general information to passengers about locations/directions and flight information.
• Offering a high level of customer service to airline passengers and clients.
• Ensuring compliance with safety, security, and dangerous goods procedures.
• Greeting guests warmly and assisting with check-in of luggage.
• Processing payment for bags as per airline requirements.
• Securing luggage and cages, and transporting them to the ASIG truck.
• Maintaining a positive and friendly attitude in a fast-paced environment.
• Organizing and stocking the RAC desk.
• Answering telephones and addressing guest inquiries.

Qualifications

• Ability to work in the early morning rotation.
• At least 6 months experience in a face-to-face guest service position preferred.
• Data entry and/or computer experience preferred.
• Clear communication skills with guests and clients.
• Knowledge of the airline or travel industry preferred.
• Eligibility to work in the United States.
• Pass pre-employment criminal background screening.
• Pass pre-employment drug testing process.
• Physical ability to lift up to 70 lbs, push luggage cages, and perform tasks standing for up to 8 hours.

Benefits

• Medical, dental, and vision coverage.
• Flexible spending accounts.
• Long/short term disability insurance.
• Life insurance.
• Accident insurance.
• 401(k) plan.
• Paid time off.