Airport Curbside Concierge Check-in Agent

About the role

This position is located outside, on the curb, checking in passengers for their flights and requires airline compliance training to be completed in a timely manner. Work at a busy Airport curbside location assisting guests by checking their luggage and issuing boarding passes.

Responsibilities

• Handle and secure luggage according to Transportation Security Administration (TSA) standards
• Issue boarding passes and tag bags for airline passengers on departing flights
• Provide general information to passengers about locations/directions and flight information
• Immediately and warmly greet Guests as they approach the desk
• Verify guest flight itinerary and number of bags being checked
• Input guest information for those who have not previously enrolled in the process
• Process check-in of guests' bags including charging credit card for bags as per airline requirements
• Weigh guests' bags to verify appropriate weight and charge for overweight bags
• Appropriately tag guest luggage with destination tags
• Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk
• Immediately secure luggage upon accepting and completing processing
• Maintain a positive, friendly and professional manner at all times in a fast paced, high volume active guest service environment
• Organize and stock the Concierge desk
• Manage payments (credit card) received from guests
• Answer telephones and guest questions
• Manage simple addition
• Uphold clients guest service guidelines and values

Requirements

• Ability to work in the early morning rotation
• Ability and availability to work weekends and holidays (open availability preferred)
• Must be able to work outside in various weather conditions
• Must be able to complete airline compliance training within company-given timeframe
• Must be eligible to work in the United States
• Must successfully pass pre-employment criminal background screening
• Must pass pre-employment Drug Testing process

Qualifications

• 1-2+ years of Customer Service experience preferred
• At least 6 months experience in a face-to-face guest service position preferred
• Data Entry and/or computer experience preferred
• Knowledge of the airline or travel industry preferred
• Ability to communicate clearly with guests and clients
• Must possess excellent verbal and written communication skills

Physical requirements

• Ability to lift up to 70 lbs
• Must be able to push luggage cages both empty (approximately 100 lbs) and full
• Weather: Outdoors 100% of the time including all temperatures and types of weather
• Noise: Continued vehicle noise including vehicle horns, multiple conversations and large group noise
• Standing: 100% — must be able to stand for up to eight (8) hours at a time
• Will consistently and regularly (up to 100%) be required to lift, carry, reach, push, and pull up to 75 lbs
• Will occasionally (11-33%) be required to bend, squat, and kneel
• Walking: 50%
• Must be able to move in a relatively quick manner
• Specific vision abilities required: Close vision, Peripheral vision and Ability to adjust focus
• While performing duties, regularly required to use hands and fingers and to communicate with customers and fellow employees
• Frequently required to sit; reach with hands and arms; stand; walk
• Frequently required to climb, balance, stoop, kneel, crouch, twist, turn, stretch, and bend

Appearance guidelines

• Follow company appearance guidelines
• Employees expected at all times to present a professional business-like image
• With the exception of a fully-grown mustache, beard, or goatee all men must be clean shaven
• No visible tattoos or body piercings — any tattoos must be covered by uniform or other means agreed upon by management
• Clean & well-maintained approved uniforms must be worn on shift
• Additional requirements as specified by management

This response is AI-generated, for reference only.