Airport Curbside Concierge Check-in Agent

About the role

This position is located outside, on the curb, checking in passengers for their flights. It requires the ability and availability to work weekends and holidays, with open availability preferred. Shifts start very early in the morning and continue into the afternoon (1st and 2nd shifts only).

Responsibilities

• Handle and secure luggage according to Transportation Security Administration (TSA) standards
• Issue boarding passes and tag bags for airline passengers on departing flights
• Provide general information to passengers about locations/directions and flight information
• Maintain a positive and friendly attitude in a fast-paced, high-volume guest service environment
• Immediately and warmly greet guests as they approach the desk
• Assist guests with check-in of luggage to appropriate airlines
• Verify guest flight itinerary and number of bags being checked
• Input guest information for those who have not previously enrolled in the process
• Process the check-in of guests' bags, including charging guests' credit cards for bags as per airline requirements
• Weigh guests' bags to verify appropriate weight and charge for overweight bags
• Appropriately tag guest luggage with destination tags
• Provide boarding pass, luggage claim tickets, and receipt (if applicable) to guests before they leave the desk
• Immediately upon accepting luggage and completion of processing guest, secure luggage
• Organize and stock the Concierge desk
• Manage payments (credit card) received from guests
• Answer telephones and guest questions
• Manage simple addition
• Complete airline compliance training within company-given timeframe

Qualifications

• Ability to work in the early morning rotation
• Ability to communicate clearly with guests and clients
• Ability to work in outside weather conditions
• Must be eligible to work in the United States
• Must successfully pass pre-employment criminal background screening
• Must pass pre-employment drug testing process

Preferred qualifications

• At least 6 months experience in a face-to-face guest service position
• Data entry and/or computer experience
• Knowledge of the airline or travel industry
• Previous 1-2+ years of Customer Service experience

Physical requirements & work environment

• Ability to lift up to 70 lbs
• Must be able to push luggage cages both empty (approximately 100 lbs) and full
• Outdoors 100% of the time, including all temperatures and types of weather (rain, humid, allergy-related issues, etc.)
• Continued vehicle noise including vehicle horns, multiple conversations, and large group noise
• Must be able to stand for up to eight (8) hours at a time (100%)
• Will consistently and regularly (up to 100%) be required to lift, carry, reach, push, and pull up to 75 lbs
• Will occasionally (11-33%) be required to bend, squat, and kneel
• Walking: 50%
• Must regularly use hands and fingers and communicate with customers and fellow employees
• Frequently required to sit, reach with hands and arms, stand, and walk
• Frequently required to climb, balance, stoop, kneel, crouch, twist, turn, stretch, and bend
• Must be able to move in a relatively quick manner
• Specific vision abilities required: Close vision, Peripheral vision, and Ability to adjust focus

Appearance guidelines

• Employees are expected at all times to present a professional business-like image
• Dress, grooming, and personal hygiene should be appropriate to the work situation and consistent with the Company's business standards
• With the exception of a fully-grown mustache, beard, or goatee, all men must be clean shaven
• No visible tattoos or body piercings are allowed (tattoos must be covered by uniform or other means agreed upon by management)
• Clean and well-maintained approved uniforms must be worn on shift
• Additional requirements as specified by management

This response is AI-generated, for reference only.