Airport Curbside Concierge Check-in Agent

About the role

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we're reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Responsibilities

• Handle and secure luggage according to Transportation Security Administration (TSA) standards
• Issue boarding passes and tag bags for airline passengers on departing flights
• Provide general information to passengers about locations/directions and flight information
• Provide a high level of customer service to passengers of the airlines and clients that Bags, Inc. services
• Follow Safety, Security & Dangerous Goods as well as HAZMAT procedures through annual training provided by Bags, Inc. and air carriers' partners
• Maintain a positive and friendly attitude in a fast-paced, high-volume active guest service environment
• Work at a busy Airport curbside location assisting guests by checking their luggage and issuing boarding passes
• Immediately and warmly greet guests as they approach the desk
• Assist guests with check-in of luggage to appropriate airlines
• Verify guest flight itinerary and number of bags being checked
• Input guest information for those who have not previously enrolled in the process
• Process check-in of guests' bags to include charging guests' credit cards for bags as per airline requirements
• Weigh guests' bags to verify appropriate weight and charge for overweight bags
• Appropriately tag guest luggage with destination tags
• Provide boarding pass, luggage claim tickets and receipt (if applicable) to guests before they leave the desk
• Immediately upon accepting luggage and completion of processing guest, secure luggage
• Maintain a positive, friendly and professional manner at all times
• Organize and stock the Concierge desk
• Uphold clients' guest service guidelines and values
• Manage payments (credit card) received from guests
• Answer telephones and guest questions
• Manage simple addition

Qualifications

• Ability to work in early morning rotation
• At least 6 months experience in a face-to-face guest service position preferred
• Data entry and/or computer experience preferred
• Ability to communicate clearly with guests and clients
• Ability to work in outside weather conditions required
• Knowledge of the airline or travel industry preferred
• Must be eligible to work in the United States
• Must successfully pass pre-employment criminal background screening
• Must pass pre-employment Drug Testing process

Physical requirements

• Ability to lift up to 70 lbs
• Must be able to push luggage cages both empty (approximately 100 lbs) and full
• Outdoors 100% of the time including all temperatures and types of weather (rain, humid, allergy-related issues, etc.)
• Continued vehicle noise including vehicle horns, multiple conversations and large group noise
• Standing 100% — must be able to stand for up to eight (8) hours at a time
• Will consistently and regularly (up to 100%) be required to lift, carry, reach, push, and pull up to 75 lbs
• Will occasionally (11-33%) be required to bend, squat, and kneel
• Walking 50%
• Regularly required to use hands and fingers and to communicate with customers and fellow employees
• Frequently required to sit; reach with hands and arms; stand; walk
• Frequently required to climb, balance, stoop, kneel, and crouch
• Required to twist, turn, stretch, and bend on a frequent basis
• Must be able to move in a relatively quick manner
• Specific vision abilities required: Close vision, Peripheral vision, and Ability to adjust focus

Appearance guidelines

• Employees are expected at all times to present a professional business-like image, even when working behind the scenes
• Each employee's dress, grooming, and personal hygiene should be appropriate to the work situation and consistent with the Company's business standards
• With the exception of a fully-grown mustache, beard, or goatee, all men must be clean shaven
• No visible tattoos or body piercings are allowed — any tattoos must be covered by your uniform or other means agreed upon by management
• Clean and well-maintained approved uniforms must be worn on shift
• Additional requirements as specified by management

Pay

$7.25 per hour (+ tips). This role is eligible to earn tips in addition to the posted hourly rate.

Benefits

Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

This response is AI-generated, for reference only.