Airport Curbside Concierge Check-in Agent
Metropolis Technologies · Queens, NY · 1 mo ago
On-siteOTHR$18.98–$21.25/hrFull-time
We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Must remove boilerplate. Must preserve all substantive info.
We need to parse the posting.
Overview: "Overview Bags, a Metropolis company, is on a mission..." That's about the company. Could be "About the role" or "About the company"? The instruction says use headings like About the role, Responsibilities, etc. So we can put an "About the role" section with overview description.
Responsibilities: many bullet points. We'll list them in
- .
Qualifications: list required qualifications.
Skills: maybe combine some skills like communication, data entry, etc. But we can include a Skills section if there is specific content. The posting mentions "Ability to communicate clearly", "Data Entry and/or computer experience", "Ability to manage simple addition", "Ability to work in outside weather conditions", etc. Those could be skills.
Benefits: listed: medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.
Pay: Salary Range: $18.98 - $21.25 per hour (+ tips). Also mention tips.
Schedule: Shifts start very early in the morning and continue into the afternoon; 1st and 2nd shifts only. Also mention must have ability and availability to work weekends and holidays, open availability preferred.
We need to ensure we don't include filler like "commensurate with experience". Not present.
We must not include boilerplate like EEO, legal, etc. Remove those paragraphs.
We must not include duplicated lines.
We need to preserve all substantive info. Let's extract.
Overview paragraph: "Overview Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient."
That's about the company; we can put under About the role.
Responsibilities: list items:
- Must have the ability and availability to work weekends and holidays, open availability is preferred
- Must be able to work outside in various weather conditions
- Must be able to complete airline compliance training within company-given timeframe
- Shifts start very early in the morning and continue into the afternoon; 1st and 2nd shifts only
- Previous 1-2+ years of Customer Service experience is preferred - Paid Training (maybe part of responsibilities? Actually it's a bullet under Responsibilities? It says "Previous 1-2+ years of Customer Service experience is preferred - Paid Training". We'll treat as responsibility/qualification? It's under Responsibilities heading in original. We'll include as a responsibility bullet: "Previous 1-2+ years of Customer Service experience preferred; paid training provided."
Then a paragraph describing Curbside Concierge - Airline Check-in Agent's responsibilities:
- handling and securing luggage according to TSA standards
- issuing boarding passes and tagging bags for airline passengers on departing flights
- providing general information to passengers about locations/directions and flight information
- providing a high level of customer service to passengers of the airlines and clients that Bags, Inc. services
- familiar with Safety, Security & Dangerous Goods as well as HAZMAT procedures, through annual training provided by Bags, Inc. and the air carriers’ partners
- maintain a positive and friendly attitude in a fast paced, high volume active guest service environment
- Work at a busy Airport curbside location assisting guests by checking their luggage and issuing boarding passes.
- This is a physically demanding job, requires on-the-job security training and the ability to receive all applicable airport badges.
- Immediately and warmly greet Guests as they approach the desk.
- Assist guest with check-in of luggage to appropriate airlines.
- Verify the guest flight itinerary and number of bags being checked.
- Input guest information for those who have not previously enrolled in the process.
- Process the check in of the guests’ bags to include charging guests credit card for bags as per airline requirements.
- Weigh guests’ bags to verify appropriate weight of bags and charge for overweight bags.
- Appropriately tag guest luggage with destination tags.
- Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk.
- Immediately upon accepting luggage and completion of processing guest, secure luggage.
- Must possess excellent verbal and written communication skills.
- Maintain a positive, friendly and professional manner at all times
- Organize and stock the Concierge desk.
- Uphold clients guest service guidelines and values.
- Need to be able to manage payments (credit card) received from guests
- Answer telephones and guest questions.
- The ability to manage simple addition.
We need to ensure we don't duplicate. We'll combine into a list.
Qualifications: list:
- Ability to work in the early morning rotation
- At least 6 months experience in a face-to-face guest service position preferred
- Data Entry and/or computer experience preferred
- Ability to communicate clearly with guests and clients
- Ability to work in outside weather conditions required
- Knowledge of the airline or travel industry preferred
- Must be eligible to work in the United States.
- Must successfully pass the pre-employment criminal background screening.
- Must pass pre-employment Drug Testing process.
Physical Requirements / Work Environment: Could be part of Qualifications or a separate section? The instruction only lists certain headings; we could put physical requirements under Qualifications or maybe under Requirements? There's no "Requirements" heading in the list? Actually they listed: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we have both Requirements and Qualifications. We need to decide what goes where. Typically Requirements are mandatory, Qualifications are preferred. But we can split: Requirements: ability to work early morning rotation, at least 6 months experience, ability to communicate clearly, ability to work outside weather, must be eligible to work in US, must pass background check, must pass drug test, physical requirements (lift up to 70 lbs, push luggage cages, stand 8 hours, etc). Qualifications: Data entry/computer experience preferred, knowledge of airline/travel industry preferred, previous 1-2+ years customer service experience preferred (though that was under responsibilities earlier). But we can keep as Qualifications.
Skills: maybe communication, data entry, basic math, customer service, ability to manage payments, etc.
We need to avoid duplication. Let's extract all substantive info and assign.
Let's list all bullet points from the posting:
From "Overview": company description.
From "Responsibilities" bullet list (the first set):
- Must have the ability and availability to work weekends and holidays, open availability is preferred
- Must be able to work outside in various weather conditions
- Must be able to complete airline compliance training within company-given timeframe
- Shifts start very early in the morning and continue into the afternoon; 1st and 2nd shifts only
- Previous 1-2+ years of Customer Service experience is preferred - Paid Training
Then paragraph responsibilities (many items). We'll treat them as responsibilities.
From "Qualifications" section:
- Ability to work in the early morning rotation
- At least 6 months experience in a face-to-face guest service position preferred
- Data Entry and/or computer experience preferred
- Ability to communicate clearly with guests and clients
- Ability to work in outside weather conditions required
- Knowledge of the airline or travel industry preferred
- Must be eligible to work in the United States.
- Must successfully pass the pre-employment criminal background screening.
- Must pass pre-employment Drug Testing process.
Then "Physical Requirements / Work Environment" (a bunch):
- Follow company appearance guidelines
- Ability to lift up to 70 lbs.
- Must be able to push luggage cages both empty (approximately 100 lbs) and full.
- Weather: Outdoors 100% of the time including all temperatures and types of weather (rain / humid / allergy related issues / etc).
- Noise: Continued vehicle noise including vehicle horns, multiple conversations and large group noise.
- Standing: 100%. Must be able to stand for up to eight (8) hours at a time.
- Will consistently and regularly (up to 100%) be required to lift, carrying, reach, push, and pull up to 75 lbs.
- Will occasionally (11-33%) be required to bend, squat, and kneel.
- Walking: 50%
- Appearance Guidelines (details)
- Additional requirements as specified by management
- While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees.
- The employee is frequently required to sit; reach with hands and arms; stand; walk.
- The employee is also frequently required to climb, balance, stoop, kneel, and crouch.
- In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis.
- The employee must be able to lift and move up to 75 pounds regularly.
- The employee must be able to move in a relatively quick manner.
- Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.
Then "Salary Range: $18.98 - $21.25 per hour (+ tips) This role is eligible to earn tips in addition to the posted hourly rate."
Then "Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off."
Then boilerplate EEO etc to remove.
Location: US-NY-QUEENS (maybe we can include location in a short paragraph under About the role or as metadata; but instruction says do NOT put Job ID/requisition numbers as headings — fold minor metadata into a short
or drop it. Location is minor metadata; we can include in a short p under About the role or maybe ignore. Probably include as a short p. Now we need to decide sections. We'll create:
About the role
Overview description + location maybe.
Responsibilities
- ...
Requirements
- ...
Qualifications
- ...
Skills
- ...
Benefits
- ...
Pay
$18.98 - $21.25 per hour, plus tips.
Schedule
Shifts start very early in the morning and continue into the afternoon; 1st and 2nd shifts only. Weekend and holiday availability required; open availability preferred.
We must ensure we don't create sections with filler. All have content. Now we need to extract content precisely, preserving all substantive info, not inventing or summarizing away detail. We must not lose details. Let's list each piece. About the role: - Overview paragraph: "Overview Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest