Airport Curbside Concierge Check-in Agent

About the role

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we're reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Responsibilities

• Immediately and warmly greet Guests as they approach the desk
• Assist guest with check-in of luggage to appropriate airlines
• Verify the guest flight itinerary and number of bags being checked
• Input guest information for those who have not previously enrolled in the process
• Process the check in of the guests' bags to include charging guests credit card for bags as per airline requirements
• Weigh guests' bags to verify appropriate weight of bags and charge for overweight bags
• Appropriately tag guest luggage with destination tags
• Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk
• Immediately upon accepting luggage and completion of processing guest, secure luggage
• Handle and secure luggage according to Transportation Security Administration (TSA) standards
• Issue boarding passes and tag bags for airline passengers on departing flights
• Provide general information to passengers about locations/directions and flight information
• Provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services
• Maintain a positive, friendly and professional manner at all times
• Organize and stock the Concierge desk
• Uphold clients guest service guidelines and values
• Manage payments (credit card) received from guests
• Answer telephones and guest questions
• Manage simple addition
• Maintain familiarity with Safety, Security & Dangerous Goods as well as HAZMAT procedures through annual training provided by Bags, Inc. and the air carriers' partners

Qualifications

• Ability to work in the early morning rotation
• Must have the ability and availability to work weekends and holidays; open availability is preferred
• Must be able to work outside in various weather conditions
• Must be able to complete airline compliance training within company-given timeframe
• Shifts start very early in the morning and continue into the afternoon; 1st and 2nd shifts only
• At least 6 months experience in a face-to-face guest service position preferred
• Data Entry and/or computer experience preferred
• Ability to communicate clearly with guests and clients
• Knowledge of the airline or travel industry preferred
• Must be eligible to work in the United States
• Must successfully pass the pre-employment criminal background screening
• Must pass pre-employment Drug Testing process
• Previous 1-2+ years of Customer Service experience is preferred

Physical requirements & work environment

• Follow company appearance guidelines
• Ability to lift up to 70 lbs
• Must be able to push luggage cages both empty (approximately 100 lbs) and full
• Weather: Outdoors 100% of the time including all temperatures and types of weather (rain / humid / allergy related issues / etc)
• Noise: Continued vehicle noise including vehicle horns, multiple conversations and large group noise
• Standing: 100%. Must be able to stand for up to eight (8) hours at a time
• Will consistently and regularly (up to 100%) be required to lift, carry, reach, push, and pull up to 75 lbs
• Will occasionally (11-33%) be required to bend, squat, and kneel
• Walking: 50%
• Regularly required to use hands and fingers and to communicate with customers and fellow employees
• Frequently required to sit; reach with hands and arms; stand; walk
• Frequently required to climb, balance, stoop, kneel, and crouch
• Required to twist, turn, stretch, and bend on a frequent basis
• Must be able to move in a relatively quick manner
• Specific vision abilities required include Close vision, Peripheral vision and Ability to adjust focus

Appearance guidelines

• Employees are expected at all times to present a professional business-like image, even when working behind the scenes
• Each employee's dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company's business standards
• With the exception of a fully-grown mustache, beard, or goatee all men must be clean shaven
• No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management
• Clean & well-maintained approved uniforms must be worn on shift
• Additional requirements as specified by management

Pay

$13.00 - $17.00 per hour (+ tips). This role is eligible to earn tips in addition to the posted hourly rate.

Benefits

Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

Location: US-MD-BALTIMORE

This response is AI-generated, for reference only.