Airport Curbside Concierge Check-in Agent

We need to output HTML fragment with sections for headings present: Overview (maybe not a heading? The posting has "Overview" then description. Should we treat Overview as a section heading? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Overview is not listed but could be considered "About the role". Probably we should map Overview to About the role. The instruction: "Do NOT repeat the job title as a heading (the page already shows it)". So we can use

About the role

for overview content. Then Responsibilities, Requirements (maybe Qualifications), Skills? The posting includes "Qualifications" and "Physical Requirements / Work Environment". Also "Appearance Guidelines". We need to decide which sections to include based on actual content. We must not create sections with placeholder text. So include sections only if there is real specific content. We have: - Overview: description about company mission, etc. That's substantive. - Responsibilities: many bullet-like sentences. We'll put in

• . - Qualifications: includes Required Qualifications list. - Physical Requirements / Work Environment: includes lifting, standing, etc. - Appearance Guidelines: includes dress code. - Possibly Skills? Not explicitly separate; but we could combine communication skills etc under Qualifications or Responsibilities. Better to keep Qualifications and maybe Skills separate if there is a list of skills. The posting mentions "Must possess excellent verbal and written communication skills." That's a skill. Could be under Skills. But we need to avoid thin sections. Perhaps combine Qualifications and Skills into one section "Qualifications". However the instruction says we can use headings like Qualifications, Skills. We could have both if content is substantive. Let's extract content. Overview text: "Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient." Responsibilities: many sentences. Let's list them as bullet points. We need to extract each distinct responsibility. From text: - This position is located outside, on the curb, checking in passengers for their flights and also requires airline compliance training to be completed in a timely manner. - This position does require the ability and availability to work weekends and holidays. (duplicate) - Must have the ability and availability to work weekends and holidays, open availability is preferred - Must be able to work outside in various weather conditions - Must be able to complete airline compliance training within company-given timeframe - Shifts start very early in the morning and continue into the afternoon; 1st and 2nd shifts only - Previous 1-2+ years of Customer Service experience is preferred - Paid Training - A Curbside Concierge - Airline Check-in Agent's responsibilities include handling and securing luggage according to the Transportation Security Administrations’ (TSA) standards. - Other responsibilities include issuing boarding passes and tagging bags for airline passengers on departing flights. - The Curbside Concierge will also provide general information to passengers about locations/directions and flight information; - The Curbside Concierge is expected to provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services. - The Curbside Concierge is familiar with the Safety, Security & Dangerous Goods as well as HAZMAT procedures, through annual training provided by Bags, Inc. and the air carriers’ partners. - They are required to maintain a positive and friendly attitude in a fast paced, high volume active guest service environment - Work at a busy Airport curbside location assisting guests by checking their luggage and issuing boarding passes. - This is a physically demanding job, requires on-the-job security training and the ability to receive all applicable airport badges. - Immediately and warmly greet Guests as they approach the desk. - Assist guest with check-in of luggage to appropriate airlines. - Verify the guest flight itinerary and number of bags being checked. - Input guest information for those who have not previously enrolled in the process. - Process the check in of the guests’ bags to include charging guests credit card for bags as per airline requirements. - Weigh guests’ bags to verify appropriate weight of bags and charge for overweight bags. - Appropriately tag guest luggage with destination tags. - Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk. - Immediately upon accepting luggage and completion of processing guest, secure luggage. - Must possess excellent verbal and written communication skills. - Maintain a positive, friendly and professional manner at all times - Organize and stock the Concierge desk. - Uphold clients guest service guidelines and values. - Need to be able to manage payments (credit card) received from guests - Answer telephones and guest questions. - The ability to manage simple addition. We need to deduplicate similar statements (like weekend/holiday appears twice). Keep one. Now Qualifications section: From "Qualifications Required Qualifications": - Ability to work in the early morning rotation - At least 6 months experience in a face-to-face guest service position preferred - Data Entry and/or computer experience preferred - Ability to communicate clearly with guests and clients - Ability to work in outside weather conditions required - Knowledge of the airline or travel industry preferred - Must be eligible to work in the United States. - Must successfully pass the pre-employment criminal background screening. - Must pass pre-employment Drug Testing process. Also later "Physical Requirements / Work Environment" includes many physical requirements. Appearance Guidelines: - Employees are expected at all times to present a professional business-like image, even when working behind the scenes. - It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards. - With the exception of a fully-grown mustache, beard, or goatee all men must be clean shaven. - No visible tattoos or body piercings are allowed. - Any tattoos must be covered by your uniform or other means agreed upon by management. - Clean & well-maintained approved uniforms must be worn on shift - Additional requirements as specified by management Also later: "While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus." That seems like more physical requirements; could be merged with Physical Requirements / Work Environment. We need to avoid redundancy. Let's create sections: - About the role (overview) - Responsibilities - Qualifications (includes required qualifications and maybe skills) - Physical Requirements (includes physical demands, work environment, appearance guidelines) - Maybe Skills? But we already have communication skills in Qualifications; we could keep Qualifications only. We must not create sections with placeholder text like "commensurate with experience". Not present. Now produce HTML:

  About the role

  ...overview text...

  Responsibilities

  • ...
  ...

  Qualifications

  • Ability to work in the early morning rotation
  • At least 6 months experience in a face-to-face guest service position preferred
  • Data Entry and/or computer experience preferred
  • Ability to communicate clearly with guests and clients
  • Ability to work in outside weather conditions required
  • Knowledge of the airline or travel industry preferred
  • Must be eligible to work in the United States.
  • Must successfully pass the pre-employment criminal background screening.
  • Must pass pre-employment Drug Testing process.
  Maybe also include "Must possess excellent verbal and written communication skills." but that's similar to ability to communicate clearly; we can keep it. But we already have communication skill; we could add "Must possess excellent verbal and written communication skills." as separate. Now Physical Requirements section: We need to combine physical demands, work environment, appearance guidelines. Let's list bullet points: - Must be able to lift up to 70 lbs. - Must be able to push luggage cages both empty (approximately 100 lbs) and full. - Weather: Outdoors 100% of the time including all temperatures and types of weather (rain / humid / allergy related issues / etc). - Noise: Continued vehicle noise including vehicle horns, multiple conversations and large group noise. - Standing: 100%. Must be able to stand for up to eight (8) hours at a time. - Will consistently and regularly (up to 100%) be required to lift, carrying, reach, push, and pull up to 75 lbs. - Will occasionally (11-33%) be required to bend, squat, and kneel. - Walking: 50% - While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. - The employee is frequently required to sit; reach with hands and arms; stand; walk. - The employee is also frequently required to climb, balance, stoop, kneel, and crouch. - In addition, the employee is required to twist, turn, stretch, and bend on a frequent basis. - The employee must be able to lift and move up to 75 pounds regularly. - The employee must be able to move in a relatively quick manner. - Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus. - Appearance Guidelines: - Employees are expected at all times to present a professional business-like image, even when working behind the scenes. - It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards. - With the exception of a fully-grown mustache, beard, or goatee all men must be clean shaven. - No visible tattoos or body piercings are allowed. - Any tattoos must be covered by your uniform or other means agreed upon by management. - Clean & well-maintained approved uniforms must be worn on shift - Additional requirements as specified by management We could split Appearance Guidelines into its own section, but it's not a standard heading; we could include under Physical Requirements or make a separate section "Appearance Guidelines". The instruction list includes Benefits, Pay, Schedule, etc. Appearance Guidelines not listed but we could still use

  Appearance Guidelines

  if we have substantive content. It's allowed to use any heading? The instruction says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It gives examples but not exclusive list. Probably we should stick to those examples. Appearance Guidelines not in list; maybe we should incorporate into Qualifications or Physical Requirements. Better to include under Physical Requirements as a subsection? But we cannot have nested headings; we could just include as list items under Physical Requirements. Thus Physical Requirements section will include all those bullet points. Now ensure we don't repeat info.