Agency Operations & Technology Coordinator

Key Responsibilities

• AI & Automation Initiative Leadership Support
• Gather business requirements from end-users to ensure technical solutions meet agency needs.
• Project manage pilots by setting timelines, coordinating cross-functional teams, and reporting back on progress and outcomes.
• Conduct user acceptance testing (UAT) and quality assurance for new automated workflows and AI tools.
• Develop and distribute internal communications regarding training, tool updates, best practices, and availability.
• Develop, deliver, and/or facilitate training sessions on new automation and AI tools, as well as Google Gemini and Slack efficiency features.
• Measure success by collecting and analyzing usage data, feedback, and key performance indicators (KPIs) related to efficiency gains.
• Ensure the success of the Tech and Innovation Ambassador Program by coordinating Ambassador communication, tracking program commitments, and confirming cross-practice training on GPJ Automation and AI tools.
• OneGPJ Global Portal
• Maintain the Global Portal, acting as a liaison for content contributors and users in the US.
• Assist with the organization, tagging, and uploading of critical process documentation and assets to ensure the Global Portal is a single source of truth for the agency.
• Ensure alignment and connection with Slack channel canvas’ and announcements with the Global Portal.
• Process Excellence & Documentation
• Document and refine operational and technical processes and workflows for consistency and clarity, with a specific focus on what should be included on the Global Portal.
• Contribute to the development and maintenance of GPJWay frameworks, templates, and structures used across all GPJ practices.
• Tool Standardization & Optimization
• Manage the proliferation of tools used by GPJ employees by conducting regular audits to document who is using what tools across the agency.
• Work closely with each tool’s Subject Matter Experts (SMEs) to understand capabilities and current utilization levels. Develop and track key metrics and processes to measure the return on investment (ROI) for critical agency tools.
• Support maximum tool utilization by curating and directing employees to the latest training materials and resources for key software and applications, as well as identify training gaps and new material requirements.
• Act as the US Slack Subject Matter Expert (SME), focusing on user proficiency, workflow efficiency, and maximizing adoption.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Operations, Technology Management or a related field; or equivalent experience.
• Demonstrated curiosity and interest in Artificial Intelligence (AI), knowledge management, process automation, and tool rationalization.
• Strong organizational skills with a focus on thoroughness and attention to detail.
• Excellent written and verbal communication skills; comfortable summarizing complex information clearly.
• Ability to manage multiple priorities and tasks effectively in a dynamic, deadline-driven environment.
• Proficiency in common workplace applications (e.g., Google Workspace, and Slack).

Your Team

• Reports to: Head of US Agency Operations & Technology
• Works closely with: Members of the Agency Operations, Technology and Innovation teams, and the Tech and Innovation Ambassadors across the agency

Salary Range

Salary Range: $50k – $55k
Salary is dependent on a variety of factors including (but not limited to) experience, skills, and location.

About the Role

At GPJ, we are committed to driving business transformation through operational excellence and technological innovation. This Coordinator operates at the intersection of the Agency Operations and Technology and Innovation departments, providing critical support to the teams defining, implementing, and optimizing the processes and tools that enable GPJ to be the world’s leading experiential agency.

The Coordinator will support key projects and initiatives across the Technology and Innovation and Agency Operations departments, with a focus on:

• AI & Automation Initiative Leadership Support
• OneGPJ Global Portal
• Process Excellence & Documentation
• Tool Standardization & Optimization

The Coordinator will support key projects and initiatives across the Technology and Innovation and Agency Operations departments, with a focus on:

• AI & Automation Initiative Leadership Support
• OneGPJ Global Portal
• Process Excellence & Documentation
• Tool Standardization & Optimization

Who We Are

GPJ is the world leader in experiential marketing. Our 29 global offices are filled with fearless people dreaming up ideas that are transforming industries and bringing the most respected brands to life in powerfully, exciting ways. We are a part of the Project Worldwide family. An independent, employee-owned global network of complementary, wholly owned agencies.

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship, disability, protected veteran status, or any other protected class.