Technology Operations Coordinator

Responsibilities

• Workflow & Reporting: Own the administration of operational tooling (Jira), build performance dashboards, and develop standardized policies to optimize efficiency and reduce overhead.
• Project Oversight: Monitor initiative progress, manage cross-functional dependencies, and participate in team ceremonies to ensure consistent delivery quality and risk mitigation.
• Performance Management: Conduct quarterly reviews for developers, set individual performance goals, and provide ongoing feedback to maintain execution standards within the development unit.
• Stakeholder Communication: Translate complex technology progress and trade-offs into clear updates for business leads, ensuring organizational priorities align with technical execution.

Requirements & Key Factors

• 2-3 years of experience working with tools such as JIRA or similar platforms.
• Operational Expertise: Proficiency in Jira administration and workflow optimization; ability to identify and measure consistent units of work.
• Communication: Exceptional ability to bridge the gap between technical teams and non-technical business stakeholders.
• Non-Technical Focus: No software development background required, but must develop deep knowledge of technical operational rhythms and delivery lifecycles.
• Independence: High degree of autonomy in execution and planning, with an impact directly tied to organizational predictability and scalability.

Skills

• Strong organizational, analytical, and problem-solving abilities.
• Strong spreadsheet, database, and reporting skills.
• Ability to manage multiple projects and priorities simultaneously.
• Effective project management and communication skills.

Benefits

• Hybrid Schedule
• Medical, Dental, Vision
• 401K with company match
• 10 Paid Holidays
• PTO and Vacation time off
• Paid Paternal Leave