Technology Operations Coordinator

About the Role

The Technology Operations Coordinator serves as the primary internal coordinator for technology assets, equipment lifecycle management, technology-related administrative functions, and ensures problem-solving is timely and efficient to keep operations running smoothly and with the least amount of disruption. This position manages organizational inventories of computer, mobile devices, phones, software license, and related technology equipment while acting as the liaison between staff and the organization's outsourced IT and telecommunications service providers. The coordinator ensures technology resources are properly tracked, deployed, maintained, and retired while supporting technology planning and operational efficiency across the organization. The coordinator also serves as a resource for staff training for technology equipment and programs.

Education

• Associate of bachelor's degree in information technology, Business Administration, Healthcare Administration, or related field preferred
• Experience will be considered with a plan to pursue an associate degree

Experience

• 1+ years of experience in technology coordination, asset management, office administration, or related operational support
• Experience working with outsourced IT service providers preferred
• Experience managing inventories, vendors, or technology assets

Knowledge & Skills

• Strong organizational and project coordination skills
• Knowledge of computer hardware, mobile devices, telecommunications, and software licensing
• Ability to manage multiple priorities and maintain detailed records
• Strong customer service and communication skills
• Proficiency with Microsoft 365 applications
• Ability to communicate effectively with technical and non-technical stakeholders
• Experience with asset management, ticketing or inventory tracking systems preferred

Key Performance Indicators

• Technology inventory accuracy rate
• Timeliness of onboarding/offboarding equipment deployment
• Software license compliance
• Mobile phone and telecommunications cost management
• IT vendor responsiveness and issue resolution tracking
• Technology asset replacement planning accuracy

Who We Are

Ability KC is built on a strong funding legacy that continues to inspire the work done each day for children and adults with disabilities and their families. Since 1947, Ability KC has been providing highly specialized care to address the needs of individuals with high medical complexities as related to stroke, brain injury, spinal cord injury, amputations, developmental disabilities and a variety of rare and complex disabilities in the Kansas City community.

Our Culture

We emphasize the well-being of every individual, ensuring there is meaning in what we do each day, with dedication to quality relationships, security in our finances, vibrancy in our physical and mental health and pride in contributions to our community. Our culture is built on three pillar principles – make a positive impact every day, embrace legacy and innovation, and together we rise.

Benefits

• Paid Leave Benefits
• Retirement Benefits Eligible to All Employees
• Health Insurance
• Life Insurance
• Long-Term Disability
• and other Benefits