Technology Operations Coordinator

Location: Phoenix, AZ (100% Onsite) – 6-month contract with possible extension, $44.00/hour on W2.

About the Role

The Technology Operations Coordinator serves as a central liaison between business units, technical teams, vendors, and leadership. This hybrid role blends business analysis, application support, and administrative operations to ensure smooth communication, reliable follow-up, accurate documentation, and timely execution of high-priority tasks. The coordinator supports mission-critical applications (such as WAM and CC&B), assists with hardware lifecycle activities, and manages operational and administrative processes that help deliver high-quality technology services.

Responsibilities

• Operational Coordination & Business Analysis
  • Serve as a liaison between technical and non-technical teams, ensuring clear communication and alignment with business outcomes.
  • Coordinate and track competing priorities across interdisciplinary teams, ensuring timely completion of assignments and action items.
  • Gather business needs from WSD units and translate them into clear, actionable requirements for technical teams.
  • Prepare business cases, requirements documentation, user stories, workflows, and executive summaries.
  • Support TSD governance activities by assisting with documentation review and adherence to IT audit and compliance requirements.
  • Maintain structured cadences of updates through status meetings, progress reports, and stakeholder communication.
• Application & Technology Support
  • Provide operational support for WSD applications such as WAM, CC&B, and other critical systems in coordination with TSD Applications and Infrastructure teams.
  • Assist with hardware management tasks (intake, tagging, imaging coordination, inventory updates, and deployment scheduling).
  • Collaborate with TSD team members on technology lifecycle activities as needed.
• Administrative & Operational Support
  • Coordinate calendars, meetings, and logistics for TSD leadership.
  • Generate, submit, and track purchase orders, payment requests, and procurement documentation.
  • Maintain organized documentation control, review policies, and assist in the development of procedures.
  • Support inventory processes, records management, SharePoint content updates, and division coordination duties.
  • Provide operational support across governance, applications, and hardware teams as needed.
• Budget & Procurement Support
  • Perform SAP/SRM budget review, shopping cart creation, purchase tracking, and fiscal coordination.
  • Work closely with TSD leadership and the budget team to ensure accuracy of expenditures and adherence to procurement requirements.
  • Assist with contract coordination and vendor documentation as required.

Requirements

• Reliable attendance and strict punctuality (this is a fully in-office role).
• Strong background in business analysis, operations, technology coordination, or administrative support within a municipal, enterprise, or utility environment.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Excellent follow-up skills and attention to detail, with proactive issue tracking.
• Exceptional written, verbal, and interpersonal communication skills.
• Strong organizational skills and the ability to stay ahead of deadlines.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Experience working directly with technical teams and translating business needs.

Preferred Qualifications

• Experience with SAP/SRM, especially shopping carts, budget oversight, and purchase order processing.
• Familiarity with WSD operations or other utility or municipal workflows.
• Understanding of IT governance, audit practices, or compliance procedures.
• Experience supporting enterprise applications (WAM, CC&B, GIS, billing systems, etc.).
• Knowledge of procurement workflows, contract coordination, and policy development.
• Strong problem-solving skills and the ability to work independently with minimal supervision.
• Ability to work collaboratively with diverse teams and build strong relationships across the division.

Ideal Candidate

The ideal Technology Operations Coordinator is:

• Highly organized and dependable
• Detail-oriented with excellent follow-up
• Comfortable managing multiple high-priority deadlines
• Skilled at bridging business needs with technology solutions
• Confident working with both technical teams and administrative processes
• A proactive communicator who anticipates needs and solves problems before they escalate