ADMINISTRATIVE VOLUNTEER

At Crossroads Programs, Inc., we believe that every young person deserves support, encouragement, and the opportunity to build a brighter future. Our volunteers play an important role in helping our team create a welcoming, organized, and supportive environment for youth, families, donors, and staff.

About the role

As an Administrative Volunteer, you'll use your organizational, communication, and customer service skills to support our administrative team and help keep our day-to-day operations running smoothly.

Why Volunteer With Crossroads?

• Make a Meaningful Impact
  • Support services that benefit youth and families
  • Help create a welcoming environment for visitors and families
  • Contribute to a mission-driven organization
  • Make a difference through your time and talents
• Use & Build Your Skills
  • Gain hands-on administrative experience
  • Strengthen communication and organizational skills
  • Develop customer service experience
  • Work with office technology and administrative systems
  • Collaborate with an experienced team

Responsibilities

• Reception & Customer Service
  • Greet guests and visitors professionally and warmly
  • Answer incoming phone calls
  • Provide front-desk reception support
  • Assist donors and provide donor receipts
  • Help promote Crossroads youth services
• Administrative Support
  • Assist with mail, faxes, scanning, and other office tasks
  • Enter training certificates
  • Contact treatment parents when training is due
  • Assist with scheduling youth clinical appointments
  • Assist with donation tracking
  • Support records management
  • Assist with other administrative duties as assigned
• Professionalism & Confidentiality
  • Maintain confidentiality and privacy regarding youth, employees, and financial information
  • Communicate professionally with staff, administration, families, donors, and visitors
  • Follow office policies and procedures
  • Maintain accuracy and attention to detail
  • Use sound judgment when handling challenging or sensitive situations

Qualifications

You may be a great fit if you are:

• Dependable and responsible
• Friendly and professional
• Organized and detail-oriented
• Positive and flexible
• Comfortable working with the public
• A strong communicator
• Able to work independently and with a team
• Comfortable using basic technology
• Committed to confidentiality

Education

• High School Diploma

Experience & Skills

• Basic knowledge of word processing and Microsoft Office applications
• Basic understanding of office procedures and equipment
• Familiarity with phone systems preferred
• Ability to read, write, and comprehend information
• Ability to follow written and verbal instructions
• Ability to problem-solve and handle routine administrative tasks
• Ability to remain calm and use good judgment in difficult situations

Required Training

• Confidentiality/HIPAA

Physical Requirements

This position may require the volunteer to:

• Sit and walk
• Use hands and reach with hands and arms
• Talk and hear
• Occasionally climb or balance
• Occasionally lift up to 25 pounds, such as donations