Administrative Supervisor - Neighbor Support

About the role

The Neighbor Support Division at the City Manager's Office seeks an Administrative Supervisor. Under the leadership of the City Manager, the Neighbor Support Division focuses on volunteer services and community engagement. Together with the Council of Fort Lauderdale Civic Associations, the Neighbor Support Division builds a stronger, more connected community. The division also creates opportunities for neighbors to connect and engage, builds strong and strategic partnerships across the City, and connects neighbors with departments and supportive services.

Responsibilities

• Identifies problems or factors inhibiting the effective accomplishment of departmental or city-wide goals and objectives
• Attends community meetings, including evenings and weekend sessions as needed
• Covers community meetings including homeowner’s and civic association meetings, board meetings, and related stakeholder gatherings
• Communicates effectively and speaks confidently in public settings, including presenting information and hosting/conducting meetings
• Determines requirements and scope of necessary study considering objectives and problems to be solved
• Collects and analyzes data; develops alternatives and makes specific recommendations to superior; may assist in implementation of recommendations
• Handles department inquiries and complaints from the public and other City departments and outside agencies and alerts appropriate staff for follow up
• Researches problems and notifies stakeholders of discrepancies, and makes changes as needed
• Composes correspondence and memorandums
• Arranges conferences
• Interprets administrative policies
• Relays instructions and policy and procedural decisions
• Acts for superior on routine matters; and may represent the superior at conferences and meetings, including contacts with outside agencies
• Covers timely submission of all Commission Agenda Items for assigned department
• Conducts fact-finding interviews, observes operations, consults with and explains to management recommendations made for changes in work operations and other key actions proposed
• Makes sure department budgets are monitored and any issues or shortfalls are reported
• Acquires and disseminates information concerning work methods and procedures, organization, work controls, and similar management functions
• Compiles data, analyzes information, and generates various reports
• Provides day-to-day supervision and training of assigned staff members
• Makes sure assigned staff are monitored and performance evaluations are conducted
• Communicates with staff regarding inquiries related to department procedures, Personnel Rules, and Union contracts as they relate to department operations

Requirements

• Bachelor's Degree in Business or Public Administration, or closely related field
• Three (3) or more years of work experience in the analysis, planning and development of programs, policies, operations, methods and/or procedures
• Experience must include at least one (1) year of supervisory experience

Qualifications

• Strong customer service skills with the ability to provide courteous and professional assistance to a diverse customer base
• Excellent organizational, verbal, and written communication skills
• Experience planning, coordinating, and supporting meetings, events, or special projects
• Positive, professional, and patient demeanor with the ability to work effectively in a fast-paced environment

Work Environment

As public servants, employees may be required to work immediately before, during, and/or after an emergency. All employees must be available and able to work assigned shifts as determined by their Department Heads.

Physical Standards Required to Perform Essential Job Functions

This position is generally sedentary. Employees sit most of the time but may walk or stand for brief periods of time.

How to Apply & Supplemental Information

The City of Fort Lauderdale receives a high volume of applications, so not every applicant who meets the minimum qualifications will be guaranteed an interview. Candidates are selected for interviews based on how closely their education and work experience match the specific requirements of the position.