Administrative Assistant - Child/Adolescent Crisis Center

Second shift (3 pm - 11:30 pm)

Responsibilities

• Performs front-desk/reception functions: greeting clients and visitors, operating a multi-line switchboard, forwarding calls, taking and delivering messages, checking in clients (verifying demographic information, collecting and documenting payments, notifying clinicians of arrivals).
• Handles difficult customer service interactions in person or by telephone.
• Enters client data into electronic information systems (demographics, eligibility, service corrections) and program-specific data (e.g., grants) into various databases.
• Provides medical records-related support to Health Information Management staff as needed.
• Files and maintains correspondence, records, reports, and other operational documents.
• Performs administrative tasks: typing, data entry, generating requisitions for business cards, training fees, or office furniture, and taking meeting minutes.
• Runs and validates monthly/quarterly reports; troubleshoots inaccuracies and takes corrective action; coordinates IT functions as needed.
• Participates in daily deposit reconciliation.
• Monitors and orders office supplies to maintain inventory.
• Calls in prescriptions to pharmacies, coordinates lab appointments, and processes lab results.
• Acts as liaison with Properties department: submits work orders and communicates site needs.
• May serve as Infection Prevention Representative: monitors supplies, attends meetings, and communicates prevention measures to staff.

Requirements

• High School diploma or GED required; completion of up to 18 months of business school preferred.
• Three to four years of experience in an office setting performing clerical or administrative tasks.
• Advanced knowledge of Microsoft Office Suite.
• Strong oral and written communication skills.

Physical Demands

• No unusual physical demands; discretion over walking, standing, etc.
• Requires lifting up to 10 pounds.
• May occasionally require walking, standing, stooping, or bending.
• Occasional exposure to office chemicals or continual use of a video display terminal.

Time Type: Full time