Administrative Assistant

Propulsion Technologies International, LLC (PTI), a joint venture between GE Aerospace and Safran Aircraft Engines, offers a professional work environment in the aviation industry.

About the role

The Administrative Assistant serves as PTI's primary front-desk representative and first point of contact for visitors, customers, employees, contractors, and vendors. This role maintains secure, professional, and efficient front-desk operations by managing visitor access, administering badge and access-control processes, monitoring security systems, and escalating security or safety concerns. The position also provides general administrative support, including mail handling, meeting coordination, and employee engagement activities.

Responsibilities

• Serve as the primary point of contact for all visitors, customers, vendors, contractors, and employees entering the facility.
• Maintain a professional, welcoming, organized, and secure reception area with appropriate coverage during assigned hours.
• Greet and assist visitors while verifying identification, visit purpose, host information, and compliance with security procedures.
• Manage visitor sign-in/sign-out processes and temporary badge distribution, collection, and reconciliation.
• Coordinate visitor and contractor pre-screening, including safety, PPE, access, and escort requirements.
• Contact appropriate PTI hosts and ensure visitors are released only per approved procedures.
• Administer facility access-control and badge-management systems, including credential creation, activation, modification, suspension, and deactivation.
• Maintain accurate badge inventories, access records, visitor logs, and supporting documentation.
• Perform daily reconciliation of temporary badges and report missing or unreturned credentials.
• Monitor security cameras, access-control alerts, door alarms, and door-status activity from the reception area.
• Report and escalate suspicious activity, unauthorized access, forced-door or held-door conditions, safety concerns, and security incidents.
• Support incident reporting and maintain documentation of security, visitor, and front-desk events.
• Coordinate with Facilities, Security, HR, IT, and department leadership on badge changes, access requests, employee status changes, and security concerns.
• Provide general information and route inquiries to appropriate departments or employees.
• Receive, process, and distribute incoming mail throughout the facility.
• Coordinate logistics for meeting rooms, staff meetings, executive lunches, catering, and company-sponsored activities.
• Assist with planning and coordinating employee engagement events in partnership with the Engagement Committee.
• Organize and maintain reception-area supplies, visitor materials, and related inventory.
• Respond to routine internal and external inquiries and provide administrative support to Facilities, Security, and other departments.
• Maintain complete and accurate records in accordance with company requirements and retention practices.
• Identify and recommend opportunities to improve front-desk security, visitor experience, access-control accuracy, and administrative efficiency.
• Perform other administrative, reception, access-control, security-support, and operational duties as assigned.

Qualifications

• High school diploma or equivalent required; associate degree or relevant post-secondary education preferred.
• Minimum of 3-5 years of experience in reception, front-desk operations, administrative support, customer service, security support, or a related role.
• Experience interacting with visitors, customers, contractors, executives, and employees in a professional business or industrial environment.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, Teams).
• Customer-focused, welcoming, and professional with a strong security-awareness mindset.
• Strong organizational, time-management, follow-up, and recordkeeping skills.
• High attention to detail and ability to recognize and escalate unusual or suspicious activity.
• Comfortable using technology and learning new access-control, visitor-management, security, and administrative systems.
• Strong verbal and written communication skills with the ability to provide clear instructions and maintain professionalism.
• Ability to manage multiple priorities while remaining attentive to security activity, detail, accuracy, and front-desk coverage.
• Ability to exercise sound judgment, maintain confidentiality, and respond calmly to security, safety, or emergency situations.
• Demonstrated reliability, punctuality, professionalism, and consistent attendance.
• Ability to work a regular schedule of Monday through Friday.
• Ability to work independently while collaborating effectively across departments.

Preferred Qualifications

• Experience using visitor-management, badge-creation, access-control, alarm-monitoring, or video-surveillance systems.
• Continuous improvement mindset with the ability to identify practical process enhancements.
• Experience coordinating meetings, catering, executive lunches, employee engagement activities, or company events.
• Advanced Microsoft Office skills.

Physical Demands / Work Environment

The physical demands and work environment described are representative of those needed to perform the essential functions of this position. Workplace adjustments may be provided to qualified individuals with disabilities.

• Regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Occasionally required to stand and walk.
• Frequently required to lift and/or move up to 10 pounds.