Administrative Assistant

Element is one of the fastest-growing testing, inspection, and certification businesses in the world. With over 9,000 employees across 270 sites in 30 countries, we help customers ensure product safety, compliance, and quality. Our purpose is to ‘Make tomorrow safer than today.’

About the role

This position acts as the liaison between customers and the estimation team to ensure a premium quoting and customer service experience. The primary objective is to provide seamless customer interactions, address product and service questions, meet customer needs, and build client relationships through daily communication.

Responsibilities

• Correspond via email and phone with customers regarding quote requests
• Perform basic blueprint reading (training provided; experience is a plus)
• Assemble documentation for estimators
• Upsell products when appropriate
• Perform data entry into ERP and CRM systems
• Escalate customer service issues to the appropriate department or manager
• Provide general feedback to upper management to help adjust business strategy
• Handle administrative and other duties as assigned by the manager

Requirements

• 3 years in a customer service role preferred
• Strong organizational and time management skills
• Ability to analyze customer needs and respond promptly
• Comfort working in an open office with distractions
• Ability to work independently with minimal supervision
• Strong interpersonal and problem-solving skills
• Ability to collaborate effectively on a team
• Fluency in reading, writing, and speaking English

Pay

$20.50 - $22/hour, depending on experience