Administrative Assistant
About the Role
Cincy Connect Services is seeking an Administrative Assistant who can bring disciplined follow-through to workflow control across customer-support outsourcing for phone, email, chat, social channels, help desk, technical support, quality, and service operations. The role focuses on administrative assistance within customer support outsourcing to surface incomplete information before it becomes downstream rework.
Role Fit
- Use Record Management and Reporting confidently in administrative assistance within customer support outsourcing.
- Apply Customer Support practices without losing track of exceptions, owners, or deadlines tied to administrative tasks.
- Document Customer Support Outsourcing decisions clearly so another teammate can follow the reasoning.
- Use sound judgment around Issue Escalation, especially when administrative assistance requires escalation instead of assumption.
Responsibilities
- Track unresolved exceptions through closure to ensure workflow completion.
- Document process issues that repeatedly slow execution to improve efficiency.
- Keep recurring work organized by owner and status for clarity and accountability.
- Review incoming requests for completeness to prevent downstream rework.
- Route work to the correct next step to maintain accurate and secure workflow control.
Expected Contribution
Strong performance is demonstrated through fewer avoidable corrections, timely follow-through, and records that make the next action obvious. Success is measured by the accuracy, security, traceability, and readiness of workflow control for the next authorized teammate.
Pay
Base salary: $42,000–$62,000 per year.
Schedule
Full-time, entry-level position. 100% remote within the United States.