Administrative Assistant

Job Summary

Under direct supervision of the Head of Operations, Tube and Wire Forming Products, the Administrative Assistant will develop and implement key processes, lead special projects, and maintain day-to-day administrative functions within the Tube & Wire Forming Products team.

Essential Functions

• Analyze current department workflow, identify areas of process improvement and make appropriate recommendations for redesign, such as Application service reports and expense tracking matrix, Application scheduling, Application time sheet recording, project costing, and team building initiatives
• Provide post implementation support and training to individuals impacted by new processes
• Review field service reports and timesheets for accuracy, track receipt, and follow up on missing/incomplete paperwork
• Assign and follow up on Applications Tickets in CRM (SAP C4C) as needed
• Prepare end of year bender project report including time to complete, average tool set purchase, etc.
• Prepare and maintain project documentation
• Aid in the creation/management of materials in SAP regarding the Application and Tooling processes, and any other SAP processes as needed
• Assist in the Applications-, Training-, and Installation-teams with administrative tasks as needed
• Manage and maintain department Nonconformance system
• Work with the Travel Specialist, or individually, to assist and book travel as needed
• Track and gather department performance metrics and prepare presentations
• Prepare quotations as necessary

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business Administration, Management, or a related field preferred
• 1 - 3 years of administrative, coordinating, or support experience in a professional environment required
• Previous experience with Customer Relationship Management (CRM) and/or Enterprise Resource Planning (ERP) software (SAP and/or C4C preferred) required
• Experience managing and booking travel arrangements preferred
• Experience developing platforms for internal processes preferred
• Ability to commute daily to BLM GROUP USA’s facility in Novi, MI, as this is not a remote/hybrid position

Knowledge, Skills, And Other Abilities

• Proficient with Microsoft Office (Word, Excel, Outlook)
• Self-motivated with the ability to take initiative and work with minimal supervision
• Strong analytical skills to assess workflow inefficiencies and propose effective solutions
• Strong verbal and written communication skills
• Effective time management skills
• Ability to collaborate across teams, support team-building initiatives, and work well under supervision
• Fluency in Italian and/or Spanish is a plus but not necessary

Physical Demands

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
• The incumbent works primarily in an office environment, sitting for prolonged periods at a desk with a computer.
• This is not a remote/hybrid position.
• The position requires up to 15% travel. Travel may be domestic or international as required.

Reporting Relationships

• This position reports to the Head of Operations, Tube and Wire Forming Products
• Supervisory Responsibility None