Administrative Assistant
Ampcus Inc · Los Angeles, CA · 3 wk ago
On-siteOTHRFull-time
About the role
Seeking an Administrative Assistant with prior clinic experience to support a telehealth access team. This role manages patient inquiries, coordinates telehealth appointments, processes patient registrations, reviews medical records, and provides administrative support to ensure an efficient telehealth experience.
Responsibilities
- Serve as the primary point of contact for telehealth inquiries and appointment requests.
- Process patient inquiries and facilitate access to telehealth services.
- Collect and verify demographic, insurance, and required medical information.
- Register patients in Care Connect and Salesforce.
- Upload and organize medical records in Epic using ICAP.
- Review medical records and route cases to the appropriate physician.
- Coordinate with case managers, clinics, and providers to schedule telehealth appointments.
- Attend telehealth appointments and assist with follow-up activities as needed.
- Track inquiry status and communicate updates to patients and internal stakeholders.
- Identify workflow improvements and assist in developing new processes and procedures.
- Provide administrative, operational, and regulatory support for telehealth programs.
- Collaborate with patient navigation, business services, clinical teams, operational leaders, and external partners to ensure a seamless patient experience.
Requirements
- Minimum 6 months of previous clinic experience (preferred).
- Experience with Care Connect (required).
- Strong administrative and customer service skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities in a fast-paced healthcare environment.
- Proficiency with Microsoft Office applications.
- Strong organizational and documentation skills.
Preferred Skills
- Experience with Epic.
- Experience using Salesforce or other CRM systems.
- Knowledge of patient registration and insurance verification.
- Experience coordinating appointments in a healthcare environment.
Schedule
Monday - Friday, 8:00 AM - 5:00 PM.