ACE Program Assistant

About the role

The Academic Center for Excellence (ACE) Program Assistant at Germanna Community College is a 1450-hour part-time position. This role supports students in academic support services and manages various appointment schedules.

Responsibilities

• Greet students in person, over the telephone, or via Zoom to determine their needs and arrange academic support.
• Set up tutor schedules in the Day Smart Appointment Center for on-campus and online tutoring appointments, Math Center, Writing Center, academic workshops, focused study groups, and Supplemental Instruction (SI) discussion sessions.
• Serve as the designated Navigate contact for faculty and counseling, handling “Tutoring Alerts” and contacting referred students within 24 hours to arrange appropriate academic intervention.
• Maintain documentation for alerts and track at-risk students throughout the semester.
• Create and maintain spreadsheets, files, and databases for statistical data retrieval and report generation.
• Disseminate promotional materials and organize class visits to the Fredericksburg ACE.
• Assist with Welcome Day and other college events, as well as the organization of the annual ACE Tutor Training Retreat.

Requirements

• Excellent interpersonal and judgment skills.
• Comprehensive knowledge of Microsoft Word, Excel, and Publisher programs.
• Familiarity with Google Apps, Canvas, Zoom, and other educational technologies.
• A general understanding of courses taught at Germanna Community College.
• Outstanding organizational skills and a strong service orientation.
• Ability to multitask in a fast-paced environment.

Qualifications

• Experience in an academic support environment.
• Experience in a community college setting.
• Experience with Excel.

Skills

• Microsoft Word, Excel, Publisher, Google Apps, Canvas, Zoom, and similar educational technologies.

Benefits

State benefits do not apply. No telework options are available. Emergency/Essential Personnel status is not applicable. Sensitive Position status is not applicable.

Pay

$21.34-$26.09 per hour.

Schedule

Monday-Friday, 8:00am-4:30pm (29 hours per week) or as scheduled.