Administrative Assistant

Benefits

• 401(k) matching
• Opportunity for advancement
• Paid time off
• Benefits/Perks
• Competitive wages
• Career Growth Opportunities
• Fun and Energetic Environment

Responsibilities

• Review arrival lists to be prepared to welcome guests as they arrive
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Affiliate with the preparation of welcome folders including relevant collateral (e.g. room service menus, area descriptions)
• Provide guests with information about amenities, local area attractions and ventures, and promote services
• Anticipate the needs of guests and build rapport with customers
• Respond to guest concerns and resolve them appropriately, escalating to the Guest Relations Manager when necessary
• Ensure compliance with health and quality standards

Qualifications

• Proven experience as a Guest Relations Officer or concierge is preferred
• Familiarity with hospitality industry standards
• Proficiency in English; knowledge of additional languages is a plus
• Computer literacy
• Ability to resolve issues with a customer-focused orientation
• An outgoing personality
• Excellent communication skills
• Strong organizational and time-management skills
• Bachelor’s degree in Hospitality Management is preferred
• Bilingual