Accounts Receivable Admin I

About the Role

Veterans Benefits Guide is seeking an Accounts Receivable Administrator to support the AR Manager with invoice audits, reporting, dispute management, payment plan corrections, and customer communication. This role helps ensure accurate invoices, timely follow-up, and efficient AR operations aligned with company goals.

What You'll Do

• Assist the AR Manager with daily AR operations, including invoice review, account research, and reporting support
• Review, process, and complete invoice adjustments to ensure billing accuracy and proper account maintenance
• Research and correct payment plan errors to ensure account accuracy and proper posting
• Assist with reviewing account balances, payment discrepancies, and unapplied cash issues
• Work with Operations to investigate and resolve customer disputes by reviewing account history, supporting documentation, and communication records
• Monitor and respond to AR emails, route phone calls appropriately, and make courtesy follow-up calls as needed
• Handle overflow calls in a professional manner and provide accurate assistance or redirection to the appropriate team member
• Maintain accurate records of customer communications, adjustments, disputes, and resolution activity
• Assist with preparing various AR-related reports, including aging reports, commission reports, and other recurring management reports
• Collaborate with internal departments to resolve billing issues, account discrepancies, and customer concerns
• Identify process improvement opportunities and provide suggestions to improve cash flow and customer experience
• Support ad hoc projects and additional duties as assigned by the AR Manager

Requirements

• High School Diploma or Equivalent (Required)
• Associate's Degree in Accounting, Business, or Related Field (Preferred)
• 1+ year of Accounts Receivable, administrative, and customer service experience
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook
• Strong math and 10-key skills
• Professional verbal and written communication skills

Qualifications

• NetSuite experience preferred
• Experience with veteran disability benefits is a plus

Benefits

• Work from home: Flexibility to work from home based on business needs and policies
• Work/life balance: Monday – Friday 8 a.m. to 5 p.m. schedule
• Choice of Medical, Vision, and Dental plans with company premium contributions
• Vacation and sick time
• 8 paid holidays plus a floating holiday
• 401k with company match after 90 days
• Other ancillary benefits
• In-house training and on-the-job development for promotional advancement, leadership opportunities, and lateral transfer skill development

Pay

$24.71 per hour