Accounts Receivable Admin

About the role

This role serves as a key liaison between Lithia Motors and valued customers. Key responsibilities include processing payments and refunds accurately and on time, reconciling AR schedules, providing support to store locations and internal stakeholders, managing internal stakeholder meetings, investigating and resolving account discrepancies and billing issues, conducting outbound calls to customers and partners, and responding to service and parts customer inquiries.

Responsibilities

• Process payments and refunds accurately and on time
• Reconcile AR schedules in accordance with company policy
• Provide support to store locations and internal stakeholders as needed
• Manage internal stakeholder meetings and follow-ups to ensure alignment and timely resolution
• Review and input credit application details into internal systems
• Investigate and resolve account discrepancies and billing issues
• Respond to service and parts customer inquiries within defined service level agreements (SLAs)
• Conduct outbound calls to customers and partners to resolve balances, clarify accounts, and drive timely payment activity
• Maintain consistent communication to ensure deadlines and SLAs are met
• Conduct other administrative and support projects as assigned

Requirements

High school graduate or equivalent, 18 years or older required. Strong, direct written and verbal communication skills, customer service experience in fast-paced or call center environments, confidence making outbound calls, strong critical thinking and active listening abilities, organized, self-motivated, and able to work independently, proficiency in Microsoft Excel (including XLOOKUP), and experience with ERP systems are required.

Qualifications

Not specified.

Skills

Detail-oriented with a proactive, deadline-driven mindset, strong critical thinking and active listening abilities, organized, self-motivated, and able to work independently, proficiency in Microsoft Excel (including XLOOKUP), and experience with ERP systems.

Benefits

Competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Vehicle Purchase Discounts, Wellness Programs.

Pay

$16.85-24.05/hr, with a typical starting rate of $21.00/hr. Actual pay may vary based on skills, experience, job-related knowledge, and location. Final compensation will be determined during the interview process in accordance with applicable pay equity and transparency laws.

Schedule

Remote (prior remote work experience required).