Accounts Payable Analyst (Remote Opportunity)

About the role

The Accounts Payable Analyst plays a critical role within the Shortage Control organization at Bloomingdale's. This role focuses on analyzing vendor account activity, resolving payment and booking discrepancies, and supporting the resolution of issues that impact inventory accuracy and financial performance.

Responsibilities

• Serve as a subject matter expert on Accounts Payable processes, policies, chargebacks, reversals, and vendor account activity for merchants and business partners.
• Maintain a strong understanding of vendor payment processes, chargeback programs, and AP systems to provide accurate guidance and support.
• Monitor the AP inquiry form and respond promptly to merchant inquiries, ensuring timely resolution.
• Review vendor account activity, including payments, chargebacks, reversals, and deductions. Communicate clear and accurate findings to merchants for vendor discussions.
• Gather, organize, and validate supporting documentation required for escalated issues and monitor progress through resolution.
• Identify trends in recurring vendor issues and recommend process improvements or communication strategies to reduce future disputes and enhance vendor relationships.
• Monitor direct-to-store (DTS) booking activity to ensure timely and accurate receipt processing and minimize vendor payment discrepancies.
• Investigate booking discrepancies and respond to inquiries from stores, merchants, and vendors by leveraging multiple systems and data sources to determine appropriate resolution paths.
• Review under-booked purchase orders to validate merchandise receipt and ensure vendor payment.
• Investigate over-booked POs by analyzing receipts, invoices, and purchase order activity; confirm discrepancies and prepare documentation for Accounts Payable adjustments when necessary.
• Identify root causes of booking errors and recommend corrective actions and process improvements to reduce recurring issues.
• Partner with stores, merchants, and central operations to improve booking accuracy and resolve operational challenges impacting vendor payments.
• Work with Central ARO to facilitate the timely booking of un-booked or inaccurately booked POs.
• Partner with merchants, stores, Accounts Payable, Central ARO, and other cross-functional teams to resolve booking, payment, and vendor account issues efficiently.
• Provide guidance and support to vendors on MacysNet functionality, chargeback processes, and dispute management procedures.
• Escalate complex, high-impact, or cross-functional issues to the appropriate Accounts Payable, Finance, Supply Chain, or Operations teams to ensure timely and accurate resolution.
• Analyze recurring issues and identify opportunities to improve operational efficiency, financial accuracy, and service levels.
• Support process improvement initiatives and contribute to the development of best practices that enhance the vendor and merchant experience.

Qualifications & Competencies

• Education & Experience: Bachelor's degree or equivalent work experience in finance, retail, or supply chain. 2+ years of related experience.
• Technical Skills: Proficiency in Microsoft Office, ERP systems, and financial software.
• Soft Skills: Strong analytical skills, excellent communication and problem-solving abilities, ability to work independently and collaboratively, and attention to detail.