Youth Services Coach (part-time)

About the Role

This is a part-time position located at a local Peoria middle school, running an after-school program for youth ages 10-14. The Youth Services Coach supports Goodwill’s youth programming by helping participants develop skills in conflict resolution, self-regulation, coping strategies, and de-escalation. The role involves one-on-one and small group support, program development, family and community education on trauma and youth mental health, and collaboration with other Goodwill programs to provide a holistic, wrap-around approach.

Schedule

Up to 25 hours per week, Monday through Friday, 2 PM to 6 PM.

Pay

$22–$23 per hour.

Responsibilities

• Work directly with youth to build trust and teach social-emotional skills, conflict resolution, and coping strategies.
• Manage a small caseload of youth requiring additional one-on-one support to succeed in group settings.
• Respond calmly and effectively to youth experiencing crises using trauma-informed practices rather than restraint or seclusion.
• Collaborate with families, schools, and community partners to advocate for trauma-informed care and reinforce behavioral supports.
• Create and maintain behavior support plans, monitor progress, and adjust interventions as needed.
• Collect, track, and report program data to comply with requirements and support continuous improvement.
• Organize and facilitate group or individual coaching on mental well-being, coping skills, and trauma-informed principles.
• Serve as the primary point of contact for youth, families, volunteers, and external partners.
• Represent Goodwill in the community through outreach, networking, and resource development.
• Participate in ongoing professional development and training on trauma-informed practices and youth mental health.
• Maintain a positive, professional demeanor and ensure equitable, culturally competent interactions with all participants.
• Perform other duties as assigned to support program success and participant well-being.

Requirements

• Excellent verbal, written, and interpersonal communication skills.
• Experience supporting youth in social-emotional development, de-escalation, and trauma-informed practices.
• Ability to build trusting relationships with youth, families, and community partners using a strengths-based, client-centered approach.
• Works independently, makes sound decisions in the best interest of youth, and demonstrates accountability.
• Proficiency in Microsoft Office or G Suite; experience with database systems preferred.
• Strong critical thinking skills to analyze data, identify trends, and develop alternative solutions.
• Ability to develop, maintain, and strengthen partnerships inside and outside the organization.
• Adheres to procedures, protocol, and Goodwill’s values, including maintaining confidentiality.
• Ability to occasionally work a flexible schedule beyond normal business hours.
• Willingness to travel to participants' workplaces, community centers, and other venues.
• Must pass a pre-employment background check.
• Must have a valid driver’s license, up-to-date auto insurance, and a good driving record.

Benefits

• Corporate wellness program including an Employee Assistance Program (EAP), health coaching, and wellness discounts (e.g., Weight Watchers, YMCA).
• Discount programs for phone carriers (Verizon, AT&T, etc.).
• 20% discount off Goodwill retail stores immediately upon hire.
• Financial education programs, including credit union membership and access to online workshops.

Employment Status

This position is supported by grant funding and is considered at-will employment. While the organization anticipates the role will continue long-term, continuation is dependent on the availability and renewal of grant funding.