Young Adult Mental Health Case Manager (Lehigh Valley)

Access Services is hiring a Young Adult Mental Health Case Manager who will join our Transition to Independence Process (TIP) program serving across Lehigh Valley, with an office based in Bethlehem, PA. Explore our TIP program.

About the role

The Transition to Independence Process (TIP) Program uses an evidence-based model to support transition-age young adults ages 16-26 years old to achieve their vision of a successful future. A Young Adult Mental Health Case Manager is also known at Access as a "TIP Facilitator". TIP Facilitators support young adults as they develop life skills, connect to resources, and build overall independence in reaching their chosen goals. TIP isn't traditional case management — it's a strength-based, person-centered, and youth-driven approach to mental health support. Your role is to empower young adults in setting and achieving goals, provide in-the-moment coaching, and facilitate problem-solving processes.

Responsibilities

• Deliver community-based services daily by driving to and meeting with young adults in their homes and community locations across Lehigh Valley
• Engage youth using the TIP Model to build overall independence across five key domains: Education; Employment & Career; Living Situation; Community Life Functioning; Personal Effectiveness & Wellbeing
• Build authentic, trusting relationships with young people in creating and following their Futures Plan — a personalized roadmap of goals
• Attend and advocate alongside young adults in multi-system meetings and collaborate with other key players including families, schools, employers, and community partners
• Plan and participate in group events that promote connection, life skills, and fun
• Complete documentation and meet billable hour requirements in alignment with program and regulatory standards
• Participate in case management reviews, on-call rotation, and weekly team meetings
• Represent the TIP Program through outreach and community engagement efforts

Requirements

• Bachelor's degree in social work, psychology, criminal justice, sociology, social welfare, gerontology, anthropology, nursing, counseling, education, theology, or other related social sciences (required)
• Work or internship experience within mental health and community-based human services is preferred
• Willingness and ability to travel and transport youth throughout the community (required)
• Valid US driver's license for at least two years, not including time with permit
• No serious traffic convictions within the past three years (serious convictions include, but are not limited to, DUI, reckless driving, leaving the scene of an accident, or three or more traffic violations and/or at-fault accidents within that period)
• Access to a reliable vehicle during work hours with valid registration, inspection stickers, and auto insurance
• Maintain regular and predictable attendance, and work scheduled or unplanned overtime as necessary to meet program needs
• Full-time, on-site presence due to the nature of the role and responsibilities, with no remote or hybrid work schedule options

Skills

• Strong communication, organization, and creative problem-solving skills
• Ability to work both independently and as part of a collaborative, strengths-focused team
• Knowledge of various mental health diagnoses & disabilities
• High emotional intelligence and self-awareness of your impact on others
• Ability to utilize engagement strategies to support youth and young adults with diverse mental health diagnoses, developmental needs, and varying abilities, including individuals with Level 1 and 2 Autism Spectrum Disorder
• Ability to create and implement group event ideas for youth ranging from simple to complex (recreational, skill-building, and community or peer connection)

Essential Working Conditions / Physical Demands

• Work in program sites and the community routinely providing direct care and/or support with individuals
• Stand, sit, or run by self, or to provide proper care and supervision with an individual
• Able to move and stay with an individual to keep them safe, both in home environment and community, even when an individual may struggle to meet identified expectations
• Able to assist an individual who has fallen, regardless of weight or size
• Walk, climb stairs by self, or to provide direct care and/or support
• Work in a standard office environment and utilize desktop computer equipment on a daily basis
• Able to lift or move items associated with sedentary work and light work (exert up to 20 lbs.)

Benefits

• Comprehensive medical, dental, vision, and prescription coverage, plus company-paid life insurance, disability protection, and catastrophic sick leave (Access Services covers up to 88% of health premium with many employees paying less than $150/month)
• Full-time employees start their first year earning up to nearly 6 weeks of paid time off (20+ PTO days plus 9 paid holidays), with even more time added as you grow your career
• 401(k) with company match
• Tuition reimbursement program and access to college tuition discounts
• Mileage & toll reimbursement
• Employee Assistance Program (EAP) with free, confidential resources for you and your family, including:
  • Counseling and emotional support through in-person, telehealth, and text therapy
  • Financial and legal guidance
• Paid training, ongoing professional development, and opportunities to learn and advance across diverse roles and programs
• Work laptop and cell phone provided

Pay

• $20.50/hour, with opportunity for increases based on performance, education, and growth
• Opportunity to earn performance-based incentives
• On-call rotation stipend ($175/week)

Schedule

• Office hours: 9-5, with some evenings and weekends, flexible schedule as long as able to meet caseload needs and billable requirements
• On-call rotation is required once every 4-5 weeks