Youth Mental Health Case Manager

About the role

The Youth Mental Health Case Manager provides evidence-based services to children and their families in maintaining or improving their ability to function in the community and work toward their recovery goals. This position assists youth with mental illness and/or behavioral issues and their families access medical, social, educational and other appropriate services. This position encourages youth to live their best lives through support, resources, skills training, parent training, safety planning, crisis intervention, and many other services. The Youth Mental Health Case Manager works in collaboration with other agencies within the community and state to link youth and their families to other needed services. This position provides monitoring, assessment, service planning and coordination, and skills training and development.

Responsibilities

• Complete and update Recovery Plans prior to due date.
• Update Uniform Assessments Forms prior to due date.
• Develop appropriate Crisis/Safety Plans.
• Provide skills training with youth face to face.
• Provide parent skills training face to face.
• Provide routine case management, monitoring and observation with youth and their families.
• Provide Wraparound Facilitator services as regulated by the State, if certified.
• Achieve service plans that incorporate findings of the intake assessment, uniform assessment, and individual choices of the youth, as well as clearly identify client needs, goals, and strategies for achieving goals.
• Ensure recovery plan reviews clearly show progress or lack of progress for the last required period.
• Learn and apply Medicaid covered services for this position, the proper application of these services, and the codes used to describe these services.
• Assess individual needs.
• Develop, implement, and review recovery plans and work with other community resources in meeting and achieving the individual and family service needs.
• Provide clerical services, service coordination, and outreach and engagement activities to caseload including completion of needs assessment, individualized recovery planning, referral to appropriate services, monitoring of needs, and community engagement.
• Provide crisis services and problem-solving assistance to caseload as well as families.
• Provide treatment planning per program guidelines.
• Address problems such as risk of harm, crisis intervention and resolution, substance abuse, family/relationship differences, limited community involvement, individual's understanding of illness, medication non-compliance, limited coping skills.
• Complete Uniform Assessment and Wraparound plans.
• Develop and review recovery plans.
• Perform follow-up and monitor status of patient care.
• Provide case management and rehab services, including assessment, service plan development, coordinating services, monitoring advocacy and family education.
• Provide YES services for caseload of seriously emotionally disturbed youth.
• Track progress toward goals and objectives and adjust wraparound plans as needed.
• Attend peer review meetings as required.
• Obtain client vitals and enter into required documentation, as required.
• Meet unit performance measures or targets.
• Maintain assigned caseload.
• Coordinate appropriate services to designated caseload.
• Enter accurate and appropriate documentation of services within timeframe required.
• Maintain confidentiality of sensitive records and treatment information, client files and protected health information in compliance with HIPAA, laws, rules and regulations, and established procedures.
• Maintain regular and reliable physical on-site attendance. Regular attendance, dependability, and promptness are required for the scheduled work day 100% of the time, to ensure consistency and completeness of program's processes.
• Comply with the Abuse, Neglect, and Exploitation policy and reporting requirements.
• Adhere to the Code of Conduct and Standards of Behavior policy requirements.
• Establish and maintain effective work relationships with individuals served and their families, supervisors, co-workers and visitors by demonstrating cooperative, courteous and respectful behavior at all times.
• Communicate regularly with supervisor.
• Open and process mail/email in a timely manner.
• Answer phone, collect phone messages and respond to requests timely and accurately.
• Maintain safe and clean working environment by complying with procedures, rules and regulations.
• Perform all work functions and interactions using a trauma-informed approach.
• Display professionalism when representing PermiaCare and the program in the community.
• Maintain compliance with legal requirements and company policies and procedures.
• Maintain valid and current driver's license, auto insurance, acceptable driving record and reliable transportation at all times. Driving may be required for this position.
• Complete all training as assigned prior to due date.
• Other duties as assigned.

Qualifications

• Education Required: A Bachelor's degree from an accredited college or university with a major in psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human growth and development, physician assistance, gerontology, special education, educational psychology, early childhood education or early childhood intervention or a bachelor's degree with at least 30 hours of coursework in the previous fields.
• Experience Required: Previous experience in the field of mental health or social services preferred.
• Registration, Certification, Licensure or other Qualifications Required: Must maintain a valid Texas Driver's license, auto liability insurance and a driving record acceptable to PermiaCare's insurance requirements. Must pass criminal history and background checks as well as pre-employment drug screen. Must obtain QMHP certification within 6 months of hire.