Adult Mental Health Case Manager

About The Job

Interested individuals should visit www.hrcsb.org/opportunities/ and submit an application by clicking the "Apply Now!" button.

Major Essential Functions

• Provides face-to-face in-home services including securing and monitoring other treatment services to adults with SMI who are referred by CSB intake staff, through the Supervisor or other agency referral sources.
• Manages an assigned caseload of individuals with serious mental illness, some of whom have co-occurring disorders.
• Affirms, secures, monitors, and coordinates multiple services according to client's needs.
• Provides supportive counseling to persons with serious mental illness, and their family members as appropriate.
• Supports clients and families during times of crisis, and links clients to appropriate crisis stabilization services.
• Participates in pre-discharge planning for assigned caseload of clients in psychiatric hospital, and/or other facilities.
• Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect.
• Ensures that staff protect carefully the confidentiality of clients.
• Participates in team meetings.
• Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service.

Required Knowledge, Skills And Abilities

• Extensive knowledge of a wide range of client service approaches and resources for individuals with serious and persistent mental illness.
• Skills in delivering services and crisis interventions.
• Ability to work cooperatively and effectively with clients, co-workers, and service providers from the community.
• Knowledge of and adherence to basic ethics appropriate for helping professions.
• Ability to write and document services concisely and effectively.
• Demonstrated good judgment.
• Good interpersonal skills.
• Basic computer literacy and word processing skills preferred.

Additional Requirements

• Possession of a current, valid driver’s license and acceptable driving record.

Minimum Education And Experience

• Graduation from an accredited college or university with a bachelor’s degree required.
• Additional education in human services or a related specialty and/or experience in a mental health, developmental disabilities, or substance abuse setting preferred.
• Candidates must have a combination of education and experience which provides the required knowledge, skills and abilities.

Other Information

• Equipment: Telephone, copy and fax machine, vehicle, PC, word processing software, electronic health record.
• Work Environment: General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels. Community settings, facilities, individual’s homes with environment as determined by occupant.
• Work Location: 1241 N. Main St., Harrisonburg; individuals’ homes, facilities, and/or community settings.
• Work Schedule: Monday through Friday, regular office hours; some evening and weekend hours may be required; additional hours as needed to perform job requirements.
• Regular and reliable attendance is required.

About HARRISONBURG ROCKINGHAM CSB

Harrisonburg-Rockingham Community Services Board is a leading provider in mental health, substance abuse, and developmental services. We are one of 40 community-based public providers of mental health, substance abuse, and developmental disability services throughout Virginia. The Commonwealth has designated the 40 CSBs as the single point of entry into publicly funded behavioral health and developmental services. HRCSB is supported through local, state and federal funds. We provide an array of programs and supports directly and through partnerships with other providers.