Jobs · Customer Service · Florida

Yacht Entertainment Director (Shipboard)

Four Seasons · Miami, FL · 3 days ago
On-siteCustomer ServiceFull-time

About the role

The Shipboard Yacht Entertainment Director is responsible for crafting and executing world-class entertainment and recreation programs. This leadership role involves mentoring a diverse team, driving innovation, and ensuring every onboard experience surpasses guest expectations while upholding the Four Seasons brand.

Key Responsibilities

  • Entertainment Leadership & Vision:
    • Direct and inspire a team of entertainers, activity staff, Kids For All Seasons staff and marina personnel as well as guest entertainers and speakers.
    • Conceptualize, plan, and execute a diverse range of entertainment, including live music, themed events, and enrichment programs.
    • Drive innovation and continuously enhance the guest entertainment experience.
  • Operational Excellence:
    • Oversee the execution of all onboard entertainment and recreation programs.
    • Collaborate and communicate voyage reports with shipboard and shoreside leadership to optimize offerings.
    • Manage departmental budgets, inventory, and technical resources.
    • Adapt programs to changing conditions (e.g., weather).
    • Oversee Marina operations and Kids For All Seasons programs through the Assistant Yacht Director.
    • Contribute to the creation and decoration of themed parties and events, and actively participate in holiday event planning.
  • Guest Engagement & Brand Ambassadorship:
    • Cultivate meaningful relationships with guests, acting as a visible host.
    • Serve as a passionate ambassador for the Four Seasons brand.
    • Provide voyage based entertainment ratings reports to the shoreside director of Entertainment & Recreation.
  • Team Development & Management:
    • Mentor and develop team members, fostering a collaborative environment.
    • Promote open communication and professional growth.
  • Compliance & Safety:
    • Ensure adherence to industry standards, health, safety, and sanitation regulations.
    • Maintain compliance with Four Seasons Yachts' safety and security policies.
    • Ensure all personnel under supervision are familiar with relevant safety and environmental policies, including IPM programs.
    • Follow and execute Hotel Policies as outlined in the Hotel SOP.

Required

  • Minimum 5 years of senior-level experience in luxury hospitality or cruise line entertainment management.
  • Proven ability to lead and develop high-performing entertainment teams with a focus on fostering a collaborative and high-performing environment.
  • Exceptional hosting and interpersonal skills, coupled with a confident and charismatic stage presence, capable of engaging upscale and demanding clientele.
  • Strong understanding of entertainment and enrichment programs, including technical requirements, with the ability to create and execute engaging onboard activities.
  • Excellent communication and public speaking skills, enabling effective interaction with guests, ship personnel, and shore-side teams.
  • Demonstrated ability to adapt quickly and effectively to changing circumstances, including schedule adjustments and operational needs.
  • Fluent in written and spoken English, with additional fluency in Spanish, German, or French highly valued.

What We Offer

  • Competitive Salary, wages, and a comprehensive benefits package.
  • Excellent Training and Development opportunities.
  • Complimentary Employee Meals while onboard.

Schedule & Hours

Willingness to live and work onboard the Yacht for extended periods, with travel to various international destinations. Must be able to work for 3 months on schedule.

Benefits

  • Equal Opportunity, Affirmative Action employer.

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