Workplace Experience Coordinator - Level 1

About the role

We are seeking a Workplace Experience Coordinator to provide a professional, welcoming, and high-quality experience for employees, visitors, and guests. This is a client-facing role that combines customer service, workplace administration, vendor coordination, purchase order management, and work order support. The ideal candidate is highly professional, organized, adaptable, and eager to learn.

Responsibilities

• Serve as a primary point of contact for employees, visitors, and guests.
• Provide professional and friendly customer service in person, by phone, and through email.
• Manage and track purchase orders (POs) and workplace supplies.
• Coordinate with vendors and suppliers for workplace services and deliveries.
• Assist with work orders related to maintenance, janitorial, and facility services.
• Support workplace inventory, office supplies, mail, and onboarding activities.
• Coordinate meetings, catering, events, and workplace amenities.
• Handle visitor and parking passes while following facility security procedures.
• Respond to customer requests, questions, and complaints and help resolve issues professionally.
• Maintain documentation and provide administrative support for workplace operations.
• Assist with special projects and other day-to-day workplace needs.

Required Qualifications

• High school diploma or GED.
• 0–2 years of job-related experience in customer service, administration, facilities, hospitality, or a similar field.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Strong organizational and time-management abilities.
• Professional and adaptable approach with the ability to handle multiple tasks.
• Willingness and ability to learn new processes and responsibilities.
• Working knowledge of Microsoft Office, including Word, Excel, and Outlook.

Preferred Qualifications

• Experience with purchase order (PO) management.
• Experience with CMMS or work order management systems.
• Administrative or workplace/facilities experience.
• Experience coordinating vendors, suppliers, meetings, or events.
• Experience in a client-facing or hospitality environment.