Workplace Experience Coordinator

About the role

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This role is part of the Workplace Experience function, focusing on providing exceptional service to clients and visitors.

Responsibilities

• Serve as the first point of contact for all individuals entering the facility, greeting them with a friendly and welcoming demeanor.
• Issue visitor and parking passes while following security protocols.
• Answer telephone calls in a professional manner to create a memorable first impression.
• Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed.
• Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers, providing solutions in a professional, customer service-driven manner.
• Organize and manage on-site events, including securing event space, set up and tear down, and delivery of supplies.
• Follow property-specific security and emergency procedures, notifying appropriate parties to ensure safety.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team.
• Follow specific directions as given by the manager.

Requirements

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Strong communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products (e.g., Word, Excel, Outlook).
• Strong organizational skills with an inquisitive mindset.
• Must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

About CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment, helping businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on shared values—respect, integrity, service, and excellence—and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential.