Workplace Experience Coordinator

Gensler, a globally recognized architecture and design firm, is seeking a Workplace Experience Coordinator to join the Chicago office. This role plays an integral part in supporting daily office operations, team member experience, meeting services, and client-facing hospitality.

About the role

The Workplace Experience Coordinator will work closely with the Office Services team and Workplace Experience Manager to support daily business functions and office activities. This role helps maintain a clean, safe, and welcoming work environment and serves as a first point of contact for internal team members seeking support and information. The coordinator will provide support across reception, service requests, catering and meeting services, daily office operations, and, under the guidance of the Facilities and Workplace Experience Manager, external event support.

Responsibilities

• Maintain a list of catering options for internal and external meetings
• Place food orders for internal meetings
• Deliver, refresh, and remove food items accordingly
• Ensure proper purchase and payment, billing, and coding for internal catering services
• Reset conference rooms daily, as necessary
• Inventory, order, and restock coffee/breakroom and office supplies
• Monitor the conference room scheduler and handle event cancellations and relocations
• Provide coverage at the reception desk during scheduled breaks
• Work with the Facilities Coordinator to perform facility walkthroughs, noting burned-out lights and items in need of repair or replacement
• Support internal events, including all-staff meetings, open houses, tours, social events, and learning programs
• Assist the Office Operations and Events Manager in the planning and execution of off-site corporate events
• Seek opportunities to continuously improve processes, systems, and service delivery
• Ensure timely and appropriate follow-up on team member, client, and guest requests

Requirements

• Minimum 3 years of experience in a similar role
• Bachelor’s degree preferred or equivalent experience
• Action-oriented, strong critical thinker with a desire to learn
• Organized and detail-oriented with the ability to prioritize tasks to meet multiple deadlines
• Excellent verbal and written communication skills
• Prior experience in a fast-paced, corporate office setting (experience in architecture, interior design, engineering, or real estate development industries a plus)
• Prior experience in an administrative, customer service, or receptionist role preferred
• General knowledge of office operations and/or facilities management preferred
• Positive, professional, and collaborative attitude at all times
• Innovative approach to providing effective administrative support
• Proficient with Microsoft Word, Excel, and Outlook
• Able to lift 50 lbs.

Pay

The base salary range is estimated between $56,000 - $70,000. Gensler’s total compensation package includes a base salary, two annual bonuses paid in December and June, an Employee Stock Ownership Plan (ESOP), and profit sharing.

Benefits

• Comprehensive medical, dental, and vision coverage
• Disability and wellness programs
• Flex spending accounts
• Paid holidays and paid time off
• 401k, profit sharing, and employee stock ownership
• Twice annual bonus opportunities
• Reimbursement for certain professional licenses, associated renewals, and exam fees
• Tuition reimbursement for certain eligible programs or classes

Schedule

This is a five-day-a-week onsite role in the Chicago office. Remote or hybrid arrangements are not available.