Workplace Experience Coordinator

CBRE is the world’s largest commercial real estate services and investment firm, delivering exceptional outcomes through integrated facilities and corporate real estate management solutions. We foster a dynamic, collaborative culture built on values of respect, integrity, service, and excellence.

About the role

As a Workplace Experience Coordinator, you will be instrumental in delivering a world-class customer service experience to all employees, guests, and visitors within a designated building. This role focuses on creating a welcoming, secure, and efficiently managed environment, serving as the primary point of contact to ensure seamless operations and positive interactions.

Responsibilities

• Serve as the primary point of contact for all individuals entering the facility, providing a friendly and welcoming demeanor.
• Manage visitor and parking pass issuance, adhering to established security protocols and emergency procedures to ensure safety.
• Answer and direct incoming telephone calls professionally, ensuring a positive first impression.
• Create and deliver presentations to internal and external groups as needed.
• Arrange and confirm recreational, dining, and business activities and reservations on behalf of requestors.
• Oversee janitorial and maintenance work orders, ensuring timely resolution and high facility standards.
• Administer workplace services, including mail distribution, office supply management, and new employee onboarding support.
• Address and resolve inquiries or complaints from employees, guests, and co-workers promptly and professionally.
• Plan, organize, and execute on-site events, including securing event spaces, coordinating room setup/tear-down, and managing supply delivery.
• Follow property-specific security and emergency procedures, notifying appropriate parties to ensure safety.
• Coordinate with vendors supplying services or goods to the workplace.
• Handle client communications, reception, and concierge services; coordinate meetings and provide hospitality services.
• Provide badge access and assist with room/meeting room setups and cleanups.
• Explain detailed or complicated information within the team.
• Follow specific directions from the manager and use existing procedures to solve straightforward problems.

Requirements

• High School Diploma or GED with up to 2 years of job-related experience in hospitality, retail, or customer-facing industries.
• Ability to follow basic work routines and standards.
• Strong communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Strong organizational skills with an inquisitive mindset.
• Must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Pay

The minimum salary for this position is $61,000 annually (or $29.33 per hour) and the maximum salary is $61,300 annually (or $29.47 per hour). Compensation will depend on the candidate’s skills, qualifications, and experience.