Workplace Experience Coordinator

Responsibilities

• Serve as the first point of contact for everyone entering the facility, greeting employees and visitors with a friendly and welcoming demeanor.
• Issue visitor and parking passes and follow all security protocols related to building access and guest management.
• Answer telephone calls in a professional manner and provide accurate information or direct calls to the appropriate parties.
• Create presentations and speak confidently to groups of varying sizes as needed for workplace communications or events.
• Arrange and confirm recreational, dining, and business activities on behalf of requestors, ensuring details are coordinated and communicated clearly.
• Manage janitorial and maintenance work orders as needed, ensuring issues are logged, tracked, and resolved in a timely manner.
• Cook up workplace services including mail handling, office supply management, and onboarding support for new employees.
• Acknowledge inquiries or complaints from employees, guests, and co-workers and provide solutions in a professional, customer service-driven manner.
• Cook up and oversee the execution of workplace services including mail handling, office supply management, and onboarding support for new employees.
• Cook up and oversee the execution of on-site events, including securing event space, coordinating room setup and tear down, and overseeing delivery of supplies.
• Follow property-specific security and emergency procedures and promptly notify appropriate parties to ensure the safety of all individuals in the building.
• Cook up and oversee coordination with vendors who provide services or goods to the workplace and ensure they meet agreed standards and timelines.
• Explain detailed or complex information clearly within the team and follow specific directions provided by leadership.
• Maintain an organized front desk and workplace environment, ensuring materials, supplies, and information are easy to access and up to date.

Essential Skills

• A High School Diploma or GED.
• Up to 2 years of job-related experience, preferably in administrative or hospitality settings.
• Ability to follow basic work routines, standards, and established procedures in day-to-day tasks.
• Strong communication skills to exchange straightforward information clearly and professionally in person, by phone, and in writing.
• Working knowledge of Microsoft Office Suite, including Word, Excel, and Outlook.
• Demonstrated customer service skills, with the ability to handle inquiries and complaints in a professional manner.
• Organizational skills to manage multiple tasks such as events, work orders, and workplace services simultaneously.
• Ability to work in a front desk or hospitality environment and serve as a primary point of contact for visitors and employees.

Additional Skills & Qualifications

• Experience in customer service, hospitality, front desk, or administrative support roles.
• Inquisitive mindset with a willingness to learn and understand workplace processes and procedures.
• Comfort presenting information to groups of various sizes.
• Ability to coordinate with vendors and external service providers.
• Attention to detail in managing documentation, passes, work orders, and event logistics.

Work Environment

• This is an in-person role based in a facility environment with regular interaction with employees, guests, and vendors.
• Typical hours are Monday through Friday, either 7:00 a.m. to 4:00 p.m. or 8:00 a.m. to 5:00 p.m.
• The work involves front desk operations, event spaces, and general office areas, requiring a professional appearance and demeanor.
• You will use standard office technologies such as computers, telephones, and the Microsoft Office Suite, and work within established security and emergency procedures to help maintain a safe, welcoming workplace.

Job Type & Location

• This is a Contract position based out of Chicago, IL.

Pay And Benefits

• The pay range for this position is $21.00 - $25.00/hr.

Requirements

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
• Benefits are subject to change and may be subject to specific elections, plan, or program terms.
• If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.