Workplace Experience Coordinator - Charlotte, NC

About The Role

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function.

What You’ll Do

• First point of contact for all those entering the facility.
• Greet them with a friendly and welcoming demeanor.
• Issue visitor and parking passes and follow security protocols.
• Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed.
• Cook up and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Cook up and coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.

What You’ll Need

• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
• An HS Diploma or GED or equivalent.
• A minimum of 3-4 years of front desk, concierge, customer service, or other hospitality experience.
• An open and flexible work schedule.
• The ability to comprehend and interpret instructions, and memos and ask clarifying questions.
• A desire to present information to an internal department and/or large groups of employees.
• A comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help.
• A high level of attention to detail as well as strong verbal and written skills.
• The ability to work requiring significant walking or through other means of mobility.
• A working knowledge of Google Docs and Slack.
• Some experience with Jira would be useful but not required.