Workplace Experience Coordinator

About the role

Provide front-line workplace support by handling service requests, assisting employees and visitors, and ensuring spaces are ready and well-maintained. Focus on strong customer service, communication, and efficient issue resolution to enhance the overall workplace experience.

Responsibilities

• Acts as a first point of contact for service calls, requests and issues.
• Directs service requests to the appropriate staff or contract service for resolution including engineering, maintenance, cleaning, mechanical and vendors.
• Is the key on-site support staff for user and occupant relations.
• Maintains good working relationships with users, stakeholders and vendors.
• Act as a hospitality concierge to visitors, leading building tours, coordinating food orders, providing local information, and regularly checking to ensure they have everything they require for a productive and comfortable visit.
• Supports protocols, culture, & etiquette for existing and transitioning occupants within the workplace environment.
• Identifies and implements innovative ways to streamline and enhance service delivery to maximize the employee experience.
• Identifies needed repairs, maintenance, or updates required in the workplace.
• Communicates required information to employees, executives, facilities management, landlord, and Cushman & Wakefield account management, as needed.
• Affirmatively assesses space readiness, ensuring workspaces, conference rooms, and offices are occupant ready.
• Addresses complaints, questions, concerns and suggestions for occupants, executives, and stakeholders.
• Provides “White Glove” service to Executives by meeting/greeting executive visitors to the assigned floor / area and escorting them to their destination and ensuring prompt and efficient follow up on any issues/requests.
• Collaborates with the Workplace Experience Manager to obtain Voice of the Customer data to capture service needs.
• Assists with general administrative tasks as assigned including filing, written correspondence especially to occupants, ordering supplies, computer and data entry work, preparing spreadsheets and reports, greeting visitors and tenants, and logging and dispatching tenant service calls.
• Performs other assigned duties as necessary, including backup for card key programming and data entry, coordination of fire safety meetings and drills, updating and maintaining emergency manuals, maintaining training records, and retention of forms and certificates.

  Requirements

  • Comfortable interacting with individuals at all levels.
  • Must be able to work independently, multi-task and to prioritize work requests.
  • Detail oriented, confident, self-starter with exceptional organizational skills.
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
  • Conflict management skills with ability to work under pressure, while acting in a calm manner.
  • Strong verbal and written communication skills.
  • Competency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
  • Passion for building communities and connecting individuals.

  Key Competencies

  • Problem Solving/Analysis
  • Customer Service
  • Communication
  • Organizational Skills
  • Conflict Management
  • Microsoft Office Suite
  • Passion for Building Communities

  Qualifications

  • Four-year college/university degree or a minimum of 2-3 years of equivalent work experience if no degree.
  • 1-2 years customer service experience or hospitality experience, preferably from hotel or conference services background; or commercial high-rise, campus environment, and/or property portfolio management experience.

  Benefits

  Includes a comprehensive benefits package, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.

  Pay

  $23.80 - $28.00

  Schedule

  Not specified