Workplace Experience Coordinator

About the role

Serve as the primary point of contact for all individuals entering the facility, providing a friendly and welcoming demeanor.
Manage visitor and parking pass issuance, meticulously adhering to established security protocols and emergency procedures to ensure the safety and security of all individuals within the building.
Answer and direct incoming telephone calls with a professional and articulate demeanor, ensuring a positive first impression.
Create and deliver presentations to various internal and external groups, as needed.
Arrange and confirm recreational, dining, and business activities and reservations on behalf of requestors.
Oversee the management of janitorial and maintenance work orders, ensuring timely resolution and high standards of facility upkeep.
Administer comprehensive workplace services, including mail distribution, office supply management, and supporting new employee onboarding processes.
Address and resolve inquiries or complaints from employees, guests, and co-workers promptly and professionally, maintaining a strong customer service orientation.
Plan, organize, and execute on-site events, which includes securing event spaces, coordinating room setup and tear-down, and managing supply delivery.
Follow property-specific security and emergency procedures, notifying appropriate parties to ensure the safety of all individuals in the building.
Coordinate with vendors who supply services or goods to the workplace, ensuring effective coordination and service delivery.
Handle client communications, reception, and concierge services, coordinate meetings, and provide hospitality services.
Provide badge access and assist with room/meeting room setups and cleanups.
Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.

Requirements

High School Diploma or GED with up to 2 years of job-related experience within hospitality, retail, or customer facing industries.
Communication skills to exchange straightforward information.
Working knowledge of Microsoft Office products such as Word, Excel, Outlook, etc.
Strong organizational skills with an inquisitive mindset.

Qualifications

Ability to follow basic work routines and standards in the application of work.

Skills

None specifically listed in the job posting.

Benefits

N/A

Pay

$59,000 - $60,320 annually [or $28.37 - $29.00 per hour]

Schedule

N/A